Christina Smith
Allentown
Summary
Strategic management professional with 20 years of experience in operations and customer service. Expertise in driving growth and fostering client relationships through market analysis and negotiation. Focused on team collaboration and adaptability, consistently achieving targets in fast-paced environments. Skilled in CRM software, sales forecasting, and project management, delivering solutions that enhance organizational success.
Overview
30
30
years of professional experience
Work History
Business Development Manager
Visiting Angels of Lehigh Valley
Center Valley, PA
10.2025 - Current
- Developed and executed strategic partnerships to enhance service offerings and market reach.
- Cultivated relationships with referral sources, increasing brand visibility and engagement within the community.
- Designed and facilitated training programs for staff, enhancing operational efficiency and service quality.
- Spearheaded marketing campaigns that successfully promoted services, leading to increased client inquiries and conversions.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
Area Director
Hops Lehigh Valley
Allentown, PA
03.2019 - 10.2026
- Monitored daily operations of multiple restaurants, ensuring smooth and efficient service
- Developed and implemented standard operating procedures, enhancing operational efficiency and supporting growth
- Hired, trained, supervised, scheduled and evaluated management and employees
- Maintained high standards of cleanliness, sanitation, and safety throughout multiple restaurants
- Resolved customer complaints and concerns promptly, contributing to improved customer satisfaction
- Planned and organized marketing strategies and promotions, driving customer engagement and sales
- Increased online presence through social media
- Ordered supplies, food, and liquor for restaurant operations
- Processed bank deposits and paid bills for multiple restaurant locations
Customer Service Representative
Xode, Inc.
Kutztown, PA
06.2024 - 08.2025
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Sourced materials from various vendors to fulfill inventory needs
- Documented customer interactions and updated customer accounts for accurate record-keeping
- Resolved customer complaints professionally, implementing effective solutions that fostered customer loyalty
- Collaborated with cross-functional teams to ensure timely order fulfillment for customers
Restaurant Manager
PJ Whelihan's
Allentown, PA
12.1996 - 10.2019
- Supervised daily functions of a fast-paced restaurant, focusing on efficiency and guest satisfaction.
- Ordered supplies, food, and liquor to ensure inventory met operational needs
- Resolved customer enquiries and complaints to enhance guest satisfaction
- Maintained statistical and financial records to support informed decision-making
- Ensured compliance with licensing and health and safety guidelines
- Maintained statistical and financial records
- Handled administration and paperwork
- Performed weekly inventory
- Processed employee payroll biweekly to ensure timely payment.
- Utilized multiple computer software programs for restaurant operations and finances
- Payroll
Education
High School Diploma - Property and Casualty Insurance
Kaplan Financial Education
03-2024
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Lehigh Carbon Community College
Schnecksville, PA06-1999
High School - undefined
William Allen High School
Allentown, PA06-1995
Skills
- Operations
- CRM Management
- Market Research
- Scheduling
- Strategic partnerships
- Payroll
- Inventory
- Financial Analysis management
- Microsoft Office
Timeline
Business Development Manager
Visiting Angels of Lehigh Valley
10.2025 - Current
Customer Service Representative
Xode, Inc.
06.2024 - 08.2025
Area Director
Hops Lehigh Valley
03.2019 - 10.2026
Restaurant Manager
PJ Whelihan's
12.1996 - 10.2019
High School - undefined
William Allen High School
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Lehigh Carbon Community College
High School Diploma - Property and Casualty Insurance
Kaplan Financial Education