Christina Trego
Phoenixville
Summary
Results-driven administrative professional with expertise in managing operations and coaching staff to exceed goals. Skilled in optimizing processes and delivering high-quality customer service while resolving complex technical issues. Strong communicator and problem solver, adept at fostering positive client relationships and adapting to new technologies.
Overview
15
15
years of professional experience
Work History
Office Support Person V
Montgomery County Domestic Relations
Norristown
03.2023 - Current
- Resolved client inquiries by providing prompt assistance and direction.
- Guided clients through domestic relations processes, ensuring access to necessary resources.
- Collaborated with staff to enhance service delivery and client experience initiatives.
- Processed complaints to facilitate effective support solutions.
- Coordinated appointments for genetic testing, improving scheduling efficiency for clients and providers.
- Managed mailing of notices, facilitating timely communication and follow-up for clients.
Patient Service Representative
Premier Orthopaedics
Collegeville
05.2021 - 03.2023
- Scheduled patient appointments both over the phone and in person, maximizing overall productivity.
- Managed appointment placements to help doctors and technicians adhere to schedules and minimize patient wait times.
- Verified patients' insurance coverage and payment methods during check-in procedures.
- Answered multi-line telephone calls professionally, documenting key conversation details to ensure accurate follow-up.
- Directed patient inquiries and complaints to appropriate medical staff promptly, enhancing overall patient satisfaction.
- Maintained confidentiality of patient PHI according to practice privacy policies and HIPAA regulations.
- Scanned completed forms, identification, and insurance cards, ensuring organized patient document folders.
- Performed general office duties, including document preparation, scanning, mailing, and filing.
Warehouse Associate
Lilly Pulitzer
King of Prussia
05.2018 - 04.2021
- Coordinated workflows to meet strict timelines, enhancing operational efficiency.
- Redistributed returned products in accordance with established inventory controls.
- Categorized and assessed returns for eligibility, streamlining processing.
- Maintained organized work areas to maximize productivity, cleanliness, and safety.
- Prepared accurate documents, forms, and records to support information management goals.
- Tracked and reported quality issues, contributing to continuous improvement efforts.
- Managed communications via phone, email, and face-to-face interactions with customers.
- Assumed supervisory responsibilities, ensuring team accountability for accuracy and performance metrics.
Team Lead
Echodata Services, Inc
New Holland
09.2011 - 05.2018
- Launched and directed department to improve quality and productivity while reducing costs.
- Coached and managed returns staff, leading to consistent achievement of performance targets.
- Developed streamlined infrastructure for processing returns with standardized and account-specific policies to enhance efficiency.
- Trained cross-functional colleagues on procedural changes using clear, accessible language.
- Established schedules to optimize efficiency while ensuring adequate staffing levels.
- Monitored results and refined processes for ongoing improvement.
- Collaborated with account managers to resolve client issues and boost customer satisfaction.
- Conducted cycle counts, prepared reports, and briefed stakeholders on inventory management integrity.
Skills
- Document control
- Workflow management
- Appointment scheduling
- Client management
- Process optimization
- Team collaboration
- Time management
- Detail orientation
- Complaint resolution
- Problem solving
- Staff training
- Effective communication
Timeline
Office Support Person V
Montgomery County Domestic Relations
03.2023 - Current
Patient Service Representative
Premier Orthopaedics
05.2021 - 03.2023
Warehouse Associate
Lilly Pulitzer
05.2018 - 04.2021
Team Lead
Echodata Services, Inc
09.2011 - 05.2018