Christina Ward
Intrinsic Theraputics
York
19
years of professional experience
Detail-oriented Patient Care Coordinator with strong skills in HIPAA compliance, patient care coordination, and customer service. Committed to enhancing patient satisfaction and ensuring accurate documentation.
Work History
Patient Care Coordinator
1 Year 2 Months- Communicated effectively with healthcare providers to ensure continuity of care for patients.
- Assisted patients with insurance verification and financial inquiries, enhancing satisfaction.
- Maintained accurate patient records and documentation in electronic health systems.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Verified eligibility and benefits and initiated prior authorization for surgery.
- Claims appeals
Patient Care Advocate
10 Months- Educated patients on coverage options and claims processes, enhancing understanding of benefits.
- Facilitated communication between patients and dental providers to resolve insurance inquiries.
- Assisted in processing claims, ensuring accuracy and timely submissions to improve service efficiency.
- Developed resources for patient education, increasing awareness of preventive care services available.
Medical Assistant
16 Years 5 Months- Assisted in patient preparation for surgical procedures, ensuring comfort and compliance with pre-operative protocols.
- Coordinated patient schedules, optimizing appointment flow to enhance operational efficiency and reduce wait times.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information throughout workflows.
- Educated patients on post-operative care instructions, promoting adherence to recovery plans for optimal outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
High School Diploma
Skills
Patient care coordination
Insurance verification
Records management
Documentation management
HIPAA compliance
Patient confidentiality
Medical terminology
Appointment scheduling
Filing and recordkeeping
Office administration
Policy compliance
Insurance practices
Patient records
Written communication
Customer service
Organizational skills
Critical thinking skills
Timeline
Patient Care Coordinator
Intrinsic Theraputics
06.2025 - 08.2026Read More
Patient Care Advocate
Delta Dental Insurance
08.2024 - 06.2025Read More
Medical Assistant
Plastic and Reconstructive Surgery
01.2008 - 06.2024Read More
New Oxford Christian Academy
High School Diploma
Read More