Christina Vargas
Harrisburg
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Crew Leader
Raising Cane's Restaurants
03.2020 - 01.2022
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Shift Manager
Tad's Steakhouse
02.2017 - 01.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Bilingual Customer Service Representative
Healthfirst
01.2016 - 02.2017
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
Bachelor - Hospitality Management
Monroe College
Bronx, NY04.2013
Associate Of Arts - Culinary Arts
Monroe College
Bronx, NY06.2012
Skills
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organization and time management
- Management expertise
- Customer focus
- Performance monitoring
- Process improvement
Timeline
Crew Leader
Raising Cane's Restaurants
03.2020 - 01.2022
Shift Manager
Tad's Steakhouse
02.2017 - 01.2020
Bilingual Customer Service Representative
Healthfirst
01.2016 - 02.2017
Bachelor - Hospitality Management
Monroe College
Associate Of Arts - Culinary Arts
Monroe College
Similar Profiles
Kerlanjie AlcimeKerlanjie Alcime
Crew Member Trainer at Raising Cane's RestaurantsCrew Member Trainer at Raising Cane's Restaurants
Samaya TelfairSamaya Telfair
Restaurant Zone Manager at Raising Cane's RestaurantsRestaurant Zone Manager at Raising Cane's Restaurants
Kennedy JamesKennedy James
Restaurant Manager at Raising Cane's RestaurantsRestaurant Manager at Raising Cane's Restaurants