Christine Brennan
Aston Mills
Summary
Dynamic professional with extensive experience in emergency dispatch and information management. Known for exceptional problem-solving abilities and crisis communication skills, contributing to efficient public safety operations and enhanced community support.
Overview
21
21
years of professional experience
Work History
Police Communications Officer
PA State Police
Media
05.2017 - 12.2025
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched police units to respond to emergent situations with established procedures.
- Monitored emergency communication systems for timely response.
- Operated radio equipment to facilitate officer coordination.
- Assisted in dispatching units based on incident reports.
- Maintained accurate logs of communications and incidents.
- Provided support during critical incidents and emergencies.
- Collaborated with law enforcement personnel to relay information.
- Ensured compliance with communication protocols and procedures.
- Evaluated incoming calls for priority levels based on urgency of need for response teams.
- Collaborated closely with other dispatch centers throughout the region sharing vital information about ongoing investigations or wanted persons.
- Assisted in training new employees on proper radio communications protocols.
- Utilized various computer programs such as CAD system software applications to enter caller information into database records.
- Processed warrants issued by judges for arrests or searches of suspects or their property.
- Identified potential threats through monitoring suspicious activities reported by citizens on emergency lines.
- Answered emergency and non-emergency calls, providing assistance or routing to appropriate personnel.
- Prepared detailed activity logs documenting all calls received, messages relayed, and any other relevant information pertaining to a situation or incident.
- Coordinated communications between law enforcement units and public safety agencies to ensure efficient response to incidents.
- Coordinated communications between law enforcement units and public safety agencies to ensure effective emergency response.
- Tracked call logs and shift data to enter into computer system.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Documented incident reports accurately for record-keeping and future reference.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Coordinated communications between law enforcement units and public safety agencies.
- Collaborated with team members to enhance response strategies and improve overall efficiency in emergency situations.
Clerk Typist III
PA State Police
Media
05.2010 - 05.2017
- Performed data entry tasks into computer systems accurately with a high degree of speed.
- Entered data in numerical and alphabetical order.
- Reviewed files and other documents to obtain information to respond to requests.
- Responded to telephone and email requests for information.
- Typed finished documents from rough drafts and dictation.
- Operated office equipment such as computers, copiers, scanners and fax machines.
- Managed data entry and maintained accurate records for law enforcement documentation.
- Processed and filed confidential reports in compliance with state regulations.
- Operated office equipment, including printers and fax machines, for daily tasks.
- Coordinated communication between departments to facilitate information flow.
- Maintained inventory of office supplies, ensuring availability for operations.
- Provided clerical support during investigations, ensuring timely access to documents.
- Filed documents alphabetically and numerically in paper files.
- Answered telephones, routed calls and took messages.
- Directed clients and guests to correct departments, rooms, and staff members.
- Provided administrative support to staff members including scheduling meetings and appointments and maintaining calendars.
Police Communications Officer
PA State Police
Norristown
04.2005 - 05.2010
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched police units to respond to emergent situations with established procedures.
- Coordinated communication between multiple agencies to ensure efficient emergency response and resource allocation.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Analyzed call data to identify trends and improve response strategies.
- Coordinated communication between officers and dispatch during critical incidents.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Collaborated with team members to enhance response efficiency and ensure effective information flow during emergencies.
Education
High School Diploma -
North Penn High School
Lansdale, PA06-1983
Skills
- Emergency dispatch
- Call prioritization
- Radio operation
- Incident reporting
- Communications protocols
- Data entry
- Crisis management
- Information sharing
- Effective communication
- Problem solving
- Police terminology
- Information gathering
- Radio communication
- Geographical awareness
- Public safety
- Multi-line phone system
- Processing requests
- Conflict Deescalation
- Public safety awareness
Timeline
Police Communications Officer
PA State Police
05.2017 - 12.2025
Clerk Typist III
PA State Police
05.2010 - 05.2017
Police Communications Officer
PA State Police
04.2005 - 05.2010
High School Diploma -
North Penn High School