Christine DeFarno
Midlothian
Summary
Results-driven Retail Manager with extensive experience in leading store operations and driving sales growth. Proven expertise in Inventory Management, Customer Service, and Staff Training, enhancing team collaboration and optimizing store performance. Strong problem-solving and communication skills contribute to creating positive shopping experiences.
Overview
20
20
years of professional experience
Work History
Store Manager
Value City Furniture
01.2022 - Current
- Enhanced customer satisfaction through effective daily operational management.
- Streamlined processes across departments, improving overall operational efficiency.
- Achieved significant operational improvements by leading cross-functional performance initiatives.
- Aligned long-term business goals with market trends and organizational vision.
- Elevated staff performance through comprehensive training programs and compliance checks.
- Optimized inventory management by analyzing sales trends for increased product availability.
- Directed daily operations to enhance customer satisfaction and drive sales growth.
- Developed training programs to elevate staff performance and ensure compliance with company standards.
- Analyzed sales trends to optimize inventory management and increase product availability.
- Implemented visual merchandising strategies to create engaging in-store experiences for customers.
- Fostered a collaborative team environment, promoting communication and teamwork among staff members.
- Oversaw budgeting processes, ensuring financial objectives were met through careful resource allocation.
Sales Manager
Value City Furniture
01.2006 - 01.2022
- Exceeded quarterly sales targets through effective coaching and performance management.
- Enhanced product knowledge and engagement by implementing new training programs.
- Drove team growth through regular performance reviews and constructive feedback.
- Fostered client loyalty by building strong relationships and providing exceptional service.
- Resolved customer relations issues quickly, ensuring high client satisfaction levels.
- Increased sales revenue by developing and executing effective sales strategies.
- Led sales team to exceed quarterly targets through strategic coaching and performance management.
- Developed and implemented training programs for new sales associates, enhancing product knowledge and customer engagement.
Education
Nursing
Northern Michigan University
05-2003
Skills
- Customer service
- Budgets
- Inventory management
- Store merchandising
- Recruitment and hiring
- Team building and leadership
- Goals and performance
- Strategic planning
- Maximizing profitability
- Problem-solving
- Multitasking and organization
- Store operations
Timeline
Store Manager
Value City Furniture
01.2022 - Current
Sales Manager
Value City Furniture
01.2006 - 01.2022
Nursing
Northern Michigan University