Christine Frattone
Perkasie
Summary
Detail-oriented administrative professional with 15 years of experience in medical office environments. Expertise in streamlining processes, managing patient interactions, and maintaining confidentiality. Proven track record of enhancing office efficiency and ensuring smooth operations.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Office Administrative Assistant
Buinewicz Plastic Surgery
Doylestown
10.2011 - Current
- Managed patient scheduling and appointment confirmations for a busy plastic surgery office.
- Coordinated patient intake processes, ensuring accurate documentation and data entry.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Assisted with medical billing and insurance verification, enhancing accuracy and efficiency of administrative processes.
- Maintained organized electronic and paper filing systems for patient records and correspondence.
- Handled confidential information with discretion, adhering to privacy regulations in healthcare settings.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Supported the front desk operations by greeting patients and answering phone inquiries.
- Facilitated a positive first impression by greeting visitors and offering assistance. and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Prepared office supplies inventory and placed orders to maintain adequate stock levels.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided prompt phone support to clients by addressing inquiries and directing calls. to direct callers, schedule appointments, and provide general office information.
- Responded promptly to customer inquiries via email or phone.
- Assisted with scheduling meetings and appointments for the office staff.
- Handled various office tasks including organizing schedules and managing communications., ordered materials, organized workspaces, answered emails, and made phone calls.
- Created expense reports, tracked invoices, and processed payments.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Directed clients and guests to correct departments, rooms, and staff members.
- Obtained scanned records and uploaded to the database.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Processed incoming invoices for payment in a timely manner.
- Assisted other departments with various clerical duties.
- Developed forms and procedures, optimizing workflow efficiency across the office.
- Prepared outgoing mailings using postage meter machine.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
High School Diploma -
Council Rock High School
Newtown, PA06-1985
Skills
- Patient scheduling
- Medical billing
- Data entry
- Records management
- Expense tracking
- Office software
- Workflow optimization
- Confidentiality adherence
- Customer service
- Communication skills
- Time management
Certification
- CPR certified
Timeline
Office Administrative Assistant
Buinewicz Plastic Surgery
10.2011 - Current
High School Diploma -
Council Rock High School