CHRISTINE HORN
Philadelphia
Summary
Dynamic credit professional with extensive experience at Crown Holdings, excelling in financial analysis and credit policy development. Proven track record in reducing bad debt and optimizing collections, while effectively managing teams. Strong analytical thinker with a keen attention to detail, driving operational efficiencies and enhancing customer resolutions.
Overview
30
30
years of professional experience
Work History
Director of Credit
Crown Holdings
Yardley
11.2021 - Current
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Oversaw reporting, documentation and record keeping requirements for department.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Managed and motivated employees to be productive and engaged in work.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Senior Credit Manager
Crown Holdings
01.2000 - Current
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Developed strategies to expedite payments and customer resolutions.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Referred delinquent accounts to collections department or outside resources.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Maintenance of accurate and complete credit files and collection records.
- Accomplishments: No major write-offs.
- Receivables average 97% current.
Accounts Receivable Supervisor
Crown Holdings
01.1996 - 11.2021
- Oversee application of all payments.
- Negotiate and resolve conflicts between external and internal customers.
- Work directly with sales staff and other department managers to resolve A/R disputes.
- Reconciled daily AR ledger and verified proper posting.
- Optimized organizational systems for payment collections, AR, deposits, and recordkeeping.
- Manage and motivate team of A/R clerks.
- Oversee & Implement Unclaimed Property Program.
Education
Bachelor of Science - Business Administration/Accounting
Strayer University
Associate of Science - Business Administration / Management
Saint Leo University
High School Diploma -
St. Hubert High School
Skills
- Infinium/IBMi expertise
- Financial analysis and reporting
- Performance monitoring
- Credit policy development
- Attention to detail
- Analytical thinking
- Problem solving
- Credit analysis
- Decision-making
- Staff management
Timeline
Director of Credit
Crown Holdings
11.2021 - Current
Senior Credit Manager
Crown Holdings
01.2000 - Current
Accounts Receivable Supervisor
Crown Holdings
01.1996 - 11.2021
Bachelor of Science - Business Administration/Accounting
Strayer University
Associate of Science - Business Administration / Management
Saint Leo University
High School Diploma -
St. Hubert High School