Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Ktytor

Larksville PA

Summary

Dynamic Operations Administrative Assistant/Manager with a proven track record at H & R Block Enterprise, excelling in document management and customer service. Enhanced workflow efficiency and team collaboration while resolving issues swiftly. Recognized for attention to detail and critical thinking, contributing to improved operational performance and client satisfaction during peak tax seasons.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

26
26
years of professional experience

Work History

Operations Administrative Assistant

H & R Block Enterprise
04.2019 - Current
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Provided administrative support with accurate document preparation and data entry.
  • Provide hands on Field Associate support with Preparer Tax Identification Number (PTIN) renewal/payment
  • Receive communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities, or support; document nature of problem, research solutions, and resolves issues or escalate to DOC, Company Support Manager (CSM), or District General Manager (DGM) as needed
  • Communicate with DOC/DGM/Field Associates around Administrative Support Tasks
  • Source vendors for local facility tickets and set up with approved payment process
  • Review and verify invoices and prepare payment in Coupa and/or corporate credit card expense for the DOC’s approval
  • Maintain a technical working knowledge of systems used to support district(s) i.e. Microsoft Teams and Microsoft Suite applications including virtual tools; may include internal systems
  • Attend training related to the effective and efficient performance of job duties
  • Perform other duties as assigned by the DOC or in partnership with the CSM

Manager

H & R Block Enterprise
11.1999 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Educated clients on tax planning strategies, helping them save money in future years.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Education

No Degree - Accounting

Luzerne County Community College
Nanticoke, PA

High School Diploma -

Wyoming Valley West
Plymouth, PA
06-1993

Skills

  • Scheduling and planning
  • Verbal communication
  • File organization
  • Policy enforcement
  • Document management
  • Meeting coordination
  • Teamwork
  • Multitasking and time management
  • Teamwork and collaboration
  • Fast learner
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Microsoft office
  • Data entry
  • Office management

Timeline

Operations Administrative Assistant

H & R Block Enterprise
04.2019 - Current

Manager

H & R Block Enterprise
11.1999 - Current

No Degree - Accounting

Luzerne County Community College

High School Diploma -

Wyoming Valley West

Similar Profiles

CREATE PROFILE
Christine Ktytor