Christine Lukowski

PROFESSIONAL SUMMARY

Dynamic and results-driven Sales and Marketing Professional with over 15 years of experience specializing in high-value relationship management, occupancy growth, and Life Plan Community (LPC) sales. Expert at navigating the complex emotional and financial landscape of senior living, delivering persuasive presentations to prospective residents, and fostering long-term resident loyalty. Recognized in 2018 with the 'Power of Community Award,' we are always looking to build our core mission of enriching the lives of all whom we serve.

PROFESSIONAL EXPERIENCE

Morningstar Senior Living|

Residency Counselor, March 2016 – Present:

• Directly responsible for the sales and occupancy growth of the Heritage Village 50-acre campus.
• Phase Expansion Success: Successfully closed sales for Phases 1–6, adding over 200 residents to the Morningstar community.
• Occupancy Management: Secured depositors for all six phases within the planned construction and development timelines.
• Full-Cycle Sales: Managed the end-to-end financial deposit process, maintaining consistent communication from the initial inquiry to the move-in.
• Strategic Resales: Optimized revenue by managing cottage resales; notably, secured a new depositor for a Phase 6 cottage in less than 2 months.
• Compliance and Administration: Prepared detailed residency approval files and facilitated complex financial screenings for prospective residents.
• Event Marketing: Designed and executed depositor events to foster community and convert prospects into residents.
• 2025: Promoted from Residency Counselor to Sales Manager.
• Acosta Sales & Marketing, Territory Manager, 2013 – 2015:
• Managed the operational health and sales growth for 61 retail stores and 23 big-box locations.
• Market Revitalization: Transformed a neglected sales territory into a top-performing, profitable asset within the first 5 months.
• Revenue Growth: Accelerated sales volume by 25% year-over-year through strategic store planning and aggressive follow-through.
• Consultative Sales: Delivered high-impact presentations to key stakeholders to secure premium product placement and promotions.
• Team Development: Onboarded and trained new hires on advanced selling techniques and product knowledge.

Littman Jewelers

Assistant Manager, 2000 – 2013 (Promoted from Sales Associate in 2005). Consistently ranked as a top-tier performer, driving high-value luxury sales and floor operations.

• Sales Excellence: Outperformed monthly sales targets, consistently reaching 140% of goal for over a decade.
• Client Retention: Built a loyal referral network, where 53% of annual revenue was generated from repeat customers.
• Revenue Optimization: Increased insurance warranty revenue by 35% through targeted staff training and customer education.
• Strategic Events: Spearheaded 'Special Event Days,' using cold-call campaigns and creative themes to drive record-breaking store traffic.

KEY ACHIEVEMENTS

• MVP Award (Littman): Recognized by the Company President for securing an $11,000 sale through a personalized, handwritten outreach strategy.
• Regional Excellence: Recipient of Regional Outstanding Achievement Awards for seven consecutive years (2006–2012).
• Perfect Performance: Achieved the first 100% 'Secret Shopper' score in the history of the Palmer, PA, location.

EDUCATION

Johnson and Wales University,

Providence, Culinary Arts.

• Selected for the Advanced Standing Program (High Merit Placement).