Christine Phifer
Pocono Lake
Summary
Dynamic and results-driven professional with extensive experience as an Intake Caseworker. Skilled in motivational interviewing and client assessment, I excel in developing tailored service plans and fostering collaboration. Proven ability to maintain confidentiality while optimizing workflows and enhancing service delivery for diverse populations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Intake Caseworker
Wayne County Children and Youth Services
09.2024 - Current
- Conducted initial assessments to determine eligibility for services and support needs
- Collaborated with families to develop service plans tailored to individual circumstances
- Maintained accurate case documentation in compliance with agency regulations
- Assisted in coordinating resources and referrals for clients to access necessary services
- Participated in multidisciplinary team meetings to discuss case progress and strategies
- Established rapport with clients, fostering trust and effective communication throughout the intake process
- Researched community resources to enhance service delivery options for families in need
- Adapted quickly to changing client needs, demonstrating flexibility in approach and support methods
- Provided comprehensive support to clients, conducting thorough interviews to gather vital information for assessments.
- Ensured compliance with all relevant regulations, diligently adhering to confidentiality requirements when handling sensitive client data.
- Cultivated a trusting environment for clients, actively listening to their concerns and providing guidance on available options.
- Demonstrated adaptability in handling diverse caseloads, effectively managing complex situations with varying levels of urgency.
- Optimized workflows by implementing efficient organizational systems that streamlined document management and reduced administrative burdens.
- Supported colleagues during periods of high workload or staff absences, readily assuming additional responsibilities as needed.
Police Officer
Lansdale Borough Police Department
10.1997 - 07.2018
- Responded promptly to emergency calls, ensuring public safety and maintaining order.
- Conducted thorough investigations of incidents, gathering evidence and interviewing witnesses.
- Patrolled assigned areas to deter criminal activity and build community relations.
- Enforced traffic regulations, issuing citations and educating drivers on safety practices.
- Collaborated with local agencies to address community concerns and improve public services.
- Assisted in crime prevention initiatives, participating in community outreach programs.
- Maintained accurate records of incidents and reports for further analysis and review.
- Demonstrated adaptability in high-pressure situations, effectively handling diverse challenges.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Provided testimony in court proceedings.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Supervised a squad of patrol officers in all aspects of the job ensuring accurate reports, lawful arrests, and procedures followed.
Education
Sociology With The Emphasis in Criminal Justice
Chestnut Hill College
Chestnut Hill, PASkills
- Motivational interviewing
- Service planning
- Confidentiality
- Interviewing techniques
- Client assessment
- Follow-up skills
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
Certification
Foundations Certified Case Worker
Timeline
Intake Caseworker
Wayne County Children and Youth Services
09.2024 - Current
Police Officer
Lansdale Borough Police Department
10.1997 - 07.2018
Sociology With The Emphasis in Criminal Justice
Chestnut Hill College
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