Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Stovall

Erie

Summary

Performance-driven and results-oriented administrative professional with strong interpersonal, communication, and customer service skills Multi-tasker with a proven ability to correctly and quickly prioritize the completion of tasks that required immediate attention due to business needs Energetic self-starter with superior telephone and customer service skills

Overview

11
11
years of professional experience

Work History

Senior Advocate Scheduler

Alleghany Health Network
08.2022 - Current

My duties range from scheduling inbound and outbound patients for appointments ancillary and diagnostic testing. I maintain faxes in the patient charts, submitting referrals to the appropriate providers, and problem solve issues as they arise.

Patient Access Team Leader

Allegheny Health Network
09.2017 - 08.2022
  • Establishes and maintains medical charts
  • Obtains medical information from patients
  • Monitoring both inpatient and outpatient appointments
  • Preform basic eligibility, co-pays and pre-authorization requirements for specific coverage
  • Enter no-show information for scheduled appointments
  • Verifies and updates demographics and insurance information
  • Coordinates information and actions related to patient care and services
  • Interaction between both internal and external customers
  • Maintaining confidential patient record information according to both HIPPA and AHN standards
  • Scheduling patients for outpatient testing such as labs, MRI’s, and radiology
  • Preparing staffing schedules
  • Coordination of daily huddles with management and staff
  • Payroll responsibilities
  • Coordinating FML, request for leave, and all benefit time
  • Verifies third party insurance
  • Supervision of 25 staff

Patient Access Rep

St. Vincent Hospital
07.2014 - 01.2015
  • Establishes and maintains medical charts
  • Obtains medical information from patients
  • Monitoring both inpatient and outpatient appointments
  • Preform basic eligibility, co-pays and pre-authorization requirements for specific coverage
  • Enter no-show information
  • Verifies and updates demographics and insurance information
  • Coordinates information and actions related to patient care and services
  • Interaction between both internal and external customers
  • Verifies third party insurance

Education

diploma - Medical Coding and Billing

Erie Business Center
04.2010

diploma - Cosmetology

Toni and Guy Hairdressing Academy
05.2002

GED -

Strong Vincent High School
Erie, PA
01.2001

Skills

  • Ability to operate computerized programs and databases
  • Ability to make appointments in a clinical setting
  • Basic knowledge of medical terminology
  • Ability to work independently
  • Ability to identify customer’s concerns
  • Ability to communicate professionally and effectively

Timeline

Senior Advocate Scheduler

Alleghany Health Network
08.2022 - Current

Patient Access Team Leader

Allegheny Health Network
09.2017 - 08.2022

Patient Access Rep

St. Vincent Hospital
07.2014 - 01.2015

diploma - Cosmetology

Toni and Guy Hairdressing Academy

GED -

Strong Vincent High School

diploma - Medical Coding and Billing

Erie Business Center
Christine Stovall