Christine Zackoski
Taylor
Summary
Results-driven Customer Service Professional with expertise in relationship building and sales enhancement. Delivered measurable sales growth through effective up-selling techniques and conflict resolution strategies. Committed to providing high-quality solutions and fostering positive client interactions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Digital Press Operator
PA Hutchison
Mayfield
12.2023 - 04.2025
- Progressed from general line work to UV Operator, demonstrating adaptability and skill development.
- Promoted to Digital Press Operator, loading rolls of paper, selecting digital files, and printing books efficiently.
- My responsibilities were to ensure the machine was operating correctly any mechanical issues that came up during the printing process, and perform quality control on the print and format of the book or document being printed.
- Conducted maintenance on three machines, ensuring optimal operation and reliability.
Warehouse Associate
Amazon
Jessup
11.2020 - 09.2021
- Processed, labeled, and transported incoming merchandise efficiently, operating a reach truck to ensure accurate storage in designated warehouse locations.
- Operated material handling equipment for efficient inventory management.
- Loaded and unloaded merchandise to maintain warehouse organization.
- Sorted packages according to destination for timely dispatch.
Stay at Home Mother
Scranton
03.2011 - 09.2020
- Managed parental leave to prioritize family responsibilities and support the child's development.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Store Manager
BonWorth
Scranton
12.2010 - 02.2011
- Completed daily, weekly, and monthly accounting figures and sales plans, as well as payroll and the monthly schedule.
- Used visual merchandising techniques to promote sales and conducted a thorough inventory of all store merchandise.
- Assisted customers with exceptional service and created a positive shopping experience to foster customer loyalty.
Telemarketing Outbound Analyst
Adecco Employment Service
Moosic
03.2010 - 10.2010
- My duties included calling prospective clients that had filled out an online form for an insurance quote for either renters, homeowners, or automobile insurance and tried to persuade them to get a live quote from a licensed sales agent.
- Analyzed client requirements and designed tailored staffing solutions.
- Conducted market research to identify talent trends and workforce needs.
- Collaborated with management to streamline recruitment processes and improve efficiency.
Corporate Travel Consultant
Directravel
Taylor
10.2002 - 08.2008
- Scheduled airline, hotel, car, and limousine reservations for corporate clients, utilizing effective sales techniques within a call center environment.
- Handled emergency situations for clients traveling after hours using strong customer service skills.
- Executed reservations through Apollo system, collaborating with airlines, hotel chains, and car rental companies to meet client specifications.
Sales Associate
Pier 1 Imports
Dickson City
09.2000 - 04.2004
- Assisted customers in finding home furnishings and promoted add-on sales and store credit card applications.
- I used visual merchandising techniques to set up and decorate store displays.
- I used visual merchandising techniques to set up and decorate store displays at my store as well as travelling to help set up new locations.
Education
Psychology -
Lackawanna College
Scranton, PAAcademic -
West Scranton High School
Scranton, PASkills
- Digital Press Operator
- UV Machine Operator
- Quality assurance
- Process optimization
- Technical support
- Sales
- Customer service
- Sales lead qualification
- Closing sales
- Sales negotiation
- Team leadership
- Team management
- Clear communication
- Time management
- Phone etiquette
- Relationship Building
- Process optimization
- Time management
Certification
Driver's License
Objective - Willing To Relocate
Wilkes-Barre, PA
Timeline
Digital Press Operator
PA Hutchison
12.2023 - 04.2025
Warehouse Associate
Amazon
11.2020 - 09.2021
Stay at Home Mother
03.2011 - 09.2020
Store Manager
BonWorth
12.2010 - 02.2011
Telemarketing Outbound Analyst
Adecco Employment Service
03.2010 - 10.2010
Corporate Travel Consultant
Directravel
10.2002 - 08.2008
Sales Associate
Pier 1 Imports
09.2000 - 04.2004
Psychology -
Lackawanna College
Academic -
West Scranton High School