Christine F. Onder
Jessup
Summary
Dedicated customer service specialist with a proven track record in problem resolution, effective communication, and building customer relationships. Committed to delivering exceptional service and training staff to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Fidelity Deposit & Discount Bank
Scranton, PA
05.2006 - 07.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered exceptional customer support, resolving inquiries and issues efficiently.
- Managed customer accounts, ensuring accuracy in data entry and updates.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Trained new staff on customer service protocols and system navigation.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
High School Diploma -
Bishop O'Hara HS
Dunmore, PA05-2002
Skills
- Customer service
- Customer relations
- Call center experience
- Problem resolution
- Effective communication
- Written communication
- Telephone etiquette
- Professional telephone demeanor
- Conflict management
- Computer proficiency
Timeline
Customer Service Specialist
Fidelity Deposit & Discount Bank
05.2006 - 07.2017
High School Diploma -
Bishop O'Hara HS