Christophe Junior Jean

Improve quality and meet brand requirements in the responses and supports sent, also avoid using airline tickets that are related to claims/chargebacks for fraud.

Meet the timing and quality of responses for claims and chargeback disputes imposed by banking entities.

Analyze accounts receivable and manage agency aging.
Keep information on chargebacks and bank claims updated to optimize the revenue protection area's strategy.

Meet the timing and quality of responses for claims and chargeback disputes imposed by banking entities.

Ensure records applied to area accounts with validation and justification of records in SAP.

Follow-up meetings with the accounting manager of your banks

Procesadores para gestión oportuna de registros a las cuentas correctas.

• Prevent credit card risk
• Provide information to different banks about fraud through emails and telephone
• Make refunds on credit or debit card
• Maintain constant communication with banks
• Copa Airlines is an international airlines in Panama, its main hub at Tocumen Airport called the hub of the Americas
• Reporting directly to: Fraud
• Main achievements: Reduce the level of monthly fraud, Do not affect good sales, Teamwork, Check the volume of daily purchases

• Perform checking
• Board flights
• Sales reports
• Copa Airlines is an international airlines in Panama, its main hub at Tocumen Airport called the hub of the Americas

• Focused on customer services
• Making collections
• Payment arrangement
• Analyzing information of accounts in order to update the system
• Completing a good negotiation via telephone

• Banking products
• Customer services

• Using IBS platform
• Account opening
• Card payments
• Products consultation