Summary
Overview
Work History
Education
Skills
Other Experience
Certification
Computer Proficiency
Timeline
Generic

Christopher Downey

Exton

Summary

Experienced operations professional with 15+ years in food service, logistics, and customer-facing roles. Skilled in managing restaurant operations, inventory control, quality assurance, and cost efficiency. Proven ability to lead teams, train staff, and implement process improvements that enhance kitchen workflow, service speed, and customer satisfaction. Strong background in streamlining food service logistics and ensuring compliance with health and safety standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Owner

Mario’s Kitchen & Catering / Mario’s Pizza
04.2022 - Current
  • Manage daily operations, including inventory control and staff scheduling, ensuring efficient service delivery.
  • Develop and executed menu items that enhanced customer satisfaction and increased repeat business.
  • Develop and implement marketing strategies to enhance customer engagement and drive sales.
  • Train staff on food safety standards and service protocols to maintain compliance and quality.
  • Establish vendor relationships to negotiate favorable terms and ensure timely delivery of supplies.
  • Coordinate special events, increasing community involvement and enhancing brand visibility.
  • Maintain positive relationships with local community and government officials.
  • Coordinate catering events, ensuring seamless execution and adherence to client specifications.
  • Developed and launched the restaurant’s first online presence, including a new online ordering system, improving customer convenience and increasing order volume.

Retail Supply Integration Planner

IKEA
08.2017 - 02.2020
  • Managed inventory records using IKEA's inventory management system, ensuring accuracy and compliance with company standards.
  • Conducted regular stock audits to identify discrepancies and optimize inventory levels for efficient operations.
  • Collaborated with cross-functional teams to streamline receiving and stocking processes, enhancing workflow efficiency.
  • Analyzed product turnover rates to inform reordering schedules, improving availability of high-demand items.
  • Developed reports on inventory trends and issues, providing insights for strategic decision-making within the department.

Aftersales Team Lead

IKEA
08.2014 - 08.2017
  • Led daily operations for aftersales team, ensuring timely and efficient service execution of up to 30 employees
  • Optimized SAMS system usage, reducing case process time significantly
  • Trained new team members on processes and best practices to optimize performance.
  • Monitored team performance metrics, identifying areas for improvement and implementing solutions.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Education

Associate of Arts - Business Management

Immaculata University

Skills

  • Proven leadership in inventory management and process optimization
  • Customer engagement and relationship building
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, VBA Macros)
  • Extensive experience with POS technology

Other Experience

IKEA

Inventory Specialist - 2012-2014

  • Redesigned inventory discrepancy reporting for improved efficiency.
  • Created automated tools to save time and enhance reporting accuracy.

Safety and Loss Prevention Agent - 2009-2012


Hitech Instruments, Inc.

Operations Manager - 2007-2009

Certification


  • Licensed ServSafe Food Manager - expires 2/28/2028

Computer Proficiency

Microsoft Office, VBA Macros, Quicken, Sage Business Works

Timeline

Owner

Mario’s Kitchen & Catering / Mario’s Pizza
04.2022 - Current

Retail Supply Integration Planner

IKEA
08.2017 - 02.2020

Aftersales Team Lead

IKEA
08.2014 - 08.2017

Associate of Arts - Business Management

Immaculata University

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