Christopher Fleming
Irwin
Summary
Dynamic professional with a proven track record at State Farm Insurance, excelling in customer service enhancement and operational efficiency. Skilled in business consulting and confident public speaking, I drive team success through effective training and collaboration, while leveraging marketing ROI to maximize profit and foster strong client relationships.
Overview
35
35
years of professional experience
Work History
Podcast Host
Dubs and Chickenhawk Productions, Inc.
Irwin, PA
08.2024 - 01.2026
- Developed engaging content for weekly podcast episodes, enhancing listener retention and interest.
- Conducted in-depth interviews with local guests to provide valuable insights for audience.
- Managed social media promotion strategies, increasing podcast visibility across platforms.
- Collaborated with production team to ensure high-quality audio and editing standards.
Agency Field Executive
State Farm Insurance Inc.
Bloomington, Il
08.2002 - 08.2024
- Led strategic initiatives to enhance customer service and retention across multiple channels.
- Streamlined operational processes, resulting in improved efficiency and reduced turnaround times for my 54-agent territory.
- Developed training programs for250 team members to improve product knowledge and sales techniques.
- Analyzed market trends to identify growth opportunities and inform business strategies.
Financial Advisor
Merrill Lynch
Pittsburgh, PA
07.1997 - 08.2002
- Developed customized financial plans to align with client goals and risk tolerance.
- Analyzed market trends to provide strategic investment recommendations for portfolio optimization.
- Cultivated and maintained strong client relationships through regular communication and tailored financial advice.
- Led comprehensive financial reviews, enhancing clients' understanding of their investment strategies and performance.
Global Account Manager
MCI Telecommunications
Cleveland, OH
04.1991 - 07.1997
- Developed and maintained strategic communication relationships wit British Petroleum, American Greetings, Progressive Insurance, and Triton Transportation to enhance their customer satisfaction.
- Identified growth opportunities within existing accounts, driving revenue expansion through tailored service offerings like Internet channels, intranet data networks, audio conferencing, and video conferencing.
- Facilitated negotiations with key stakeholders to secure favorable pricing platforms and service level agreements with the above listed clients.
Education
Bachelor of Arts - Economics
University of Pittsburgh
Pittsburgh, PA08-1989
Skills
- Collaboration and teamwork
- Confident public speaking
- Exceptional communication
- Business consulting
- Managing large groups of employees
- Coaching and developing new employees
- Marketing ROI to maximize profit
- Personal finance and retirement planning
Timeline
Podcast Host
Dubs and Chickenhawk Productions, Inc.
08.2024 - 01.2026
Agency Field Executive
State Farm Insurance Inc.
08.2002 - 08.2024
Financial Advisor
Merrill Lynch
07.1997 - 08.2002
Global Account Manager
MCI Telecommunications
04.1991 - 07.1997
Bachelor of Arts - Economics
University of Pittsburgh