Christopher Harris
Reading
Summary
Seasoned professional in postal operations management, recognized for high productivity and efficient task completion. Possess specialized skills in logistics coordination, mail distribution processes, and regulatory compliance. Excel in communication, problem-solving, and team leadership, ensuring smooth operation and customer satisfaction in postal service environments.
Overview
12
12
years of professional experience
Work History
Station Manager
United States Postal Service
Robesonia
02.2022 - Current
- Managed staff scheduling to optimize workflow and meet service demands.
- Supervised daily operations of postal facility ensuring efficient mail processing.
- Coordinated training programs for new employees on postal regulations and procedures.
- Implemented safety protocols to maintain a secure working environment for all staff.
- Monitored inventory levels and ordered supplies to ensure uninterrupted operations.
- Facilitated communication between management and staff to address operational issues.
- Enforced compliance with federal regulations regarding mail handling and delivery standards.
- Developed strategies to enhance customer service and improve overall satisfaction levels.
- Resolved customer complaints in a timely manner while providing excellent customer service skills.
- Delivered high level of service to customers in effort to build upon relationships for future.
Supervisor Customer Service
United States Postal Service
06.2016 - 02.2022
- Supervised daily operations and ensured compliance with postal regulations.
- Coordinated staff schedules and managed workflow to optimize efficiency.
- Trained new employees on safety protocols and operational procedures.
- Resolved customer inquiries and complaints with effective communication skills.
- Conducted performance evaluations and provided constructive feedback to team members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Implemented new operational procedures, increasing efficiency.
City Carrier Assistant
United States Postal Service
11.2015 - 06.2016
- Delivered mail to designated routes efficiently and accurately.
- Followed safety protocols while handling large volumes of mail.
- Documented delivery issues and communicated with supervisors promptly.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
Order Selector
Dollar General Distribution Center
01.2014 - 11.2015
- Selected products accurately according to order specifications.
- Operated warehouse equipment safely and efficiently during daily tasks.
- Collaborated with team members to maintain workflow and productivity.
Education
High School -
Crosby High School
Skills
- Learning from experiences
- Delegation
- Decision making
- Professional demeanor
- Quick learning
- Teamwork
- Independence
- Negotiation
- Listening
- Interpersonal skills
- Collaboration in fast-paced environment
- Mail distribution
- Customer service
- Office management
- Sales strategy
- Team leadership
- Training and development
- Resource allocation
- Operation efficiency
- Compliance monitoring
- Data entry accuracy
- Issue resolution
- Staff scheduling
- Performance evaluation
- Records management
- Postal regulations
- Records maintenance
- Employee training
- Labor relations
- Route planning
- Stock control
- Customer-oriented
- Logistics management
- Transactions oversight
- Safety procedures
- Security protocols
- Delivery coordination
Hobbies and Interests
- Going to Museums, Aquariums, and parks with my Wife & Kids
- Streaming Movies & Series (Movie Theatre’s are too expensive)
Timeline
Station Manager
United States Postal Service
02.2022 - Current
Supervisor Customer Service
United States Postal Service
06.2016 - 02.2022
City Carrier Assistant
United States Postal Service
11.2015 - 06.2016
Order Selector
Dollar General Distribution Center
01.2014 - 11.2015
High School -
Crosby High School