Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Hersh

Mechanicsburg

Summary

Results-driven QA Engineer with extensive experience at Rite Aid, excelling in manual testing and SQL data validation. Proven ability to enhance software quality through comprehensive testing strategies and effective collaboration. Strong communicator adept at prioritizing projects and optimizing test environments, ensuring successful product launches and user acceptance testing. Self sufficient but with the ability to work well with a team and help teach others.

Overview

17
17
years of professional experience

Work History

QA Engineer

Rite Aid
01.2015 - 05.2025
  • Update and organize user stories, bugs, and tests through the use of Azure devops. Prior to being agile with Azure, HP ALM was used.
  • Test plan writing and execution of manual tests for company specific java based applications, internal portal/website applications, and both sql and db2 mainframe processes.
  • Testing included both features within the applications and portals from a users perspective as well as running sql queries to verify data creation, deletion, and syncing between local and central databases.
  • Troubleshooting of issues by looking through app logs, xml logs and sql queries or database settings and related processes in order to help collaborate with developers to resolve bugs found during testing.
  • Enhanced software quality by writing and executing comprehensive testing strategies.
  • API testing completed through new APIs feeding data to other applications
  • Minor testing with Postman
  • Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.
  • Contributed to successful product launches through meticulous end-to-end testing of applications.
  • Collaborated with developers to identify and resolve software bugs with in-sprint testing prior to a releases being tested in the QA environment
  • Optimized test environments for more efficient test execution with tracking what releases were installed on which test store locations, installing new releases with SSIS packages on test environments, moving through pipelines in azure, or moving database packages into the QA environment with db2 processes like SPUFIs and RALM packages.
  • Advanced departmental knowledge-sharing by training new QA Engineers on company-specific testing methodologies and tools.
  • Working with business partners to help their setup and completion of UAT testing.
  • Prioritize projects based on company and business partner needs.
  • Work on several high profile, high visibility to stakeholder projects quickly and efficiently.
  • Time tracking of projects through Workday.
  • Self sufficiency in handling projects in a timely manner and working completely remote since COVID in 2020 with trips into the QA lab only when physical verification was needed (ex. very specific forms needed physical verification of printing, biometric fingerprint scanning, etc)
  • Troubleshooting physical lab equipment such as printers, workstation clients and registers, servers, and network connections as well as software that was environmental rather than a newly introduced bug.

FSS SR 3

Rite Aid
12.2007 - 01.2015
  • Call center tech support for store employees.
  • Handled issues running from hardware issues that needed to be sent out for replacement of physical equipment, password resets, up to resolving issues that were priority when a store was unable to function.
  • Updated or write new knowledge base articles that were used by employees to help with troubleshooting incoming calls.
  • Collaborated with team members to resolve issues with different areas of expertise.
  • Use tools that automatically processed data in order to resolve software issues with store servers, workstation clients and registers, or specialized equipment like pill counting robots.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.


Education

Associates Degree in Specialized Technology - Cooking And Food Service Management

Pennsylvania Culinary
Pittsburgh, PA
10-1999

Skills

  • Manual testing
  • Prioritizing, tracking, testing, and updating user stories and bugs through Azure devops
  • Test case design
  • End to end, regression, and integration testing
  • Data validation with SQL query writing and db2/green screen databases
  • Agile methodologies
  • User acceptance testing
  • Software development life cycle
  • Workday
  • Access and ticketing requests in ServiceNow

Languages

English
Native or Bilingual

Timeline

QA Engineer

Rite Aid
01.2015 - 05.2025

FSS SR 3

Rite Aid
12.2007 - 01.2015

Associates Degree in Specialized Technology - Cooking And Food Service Management

Pennsylvania Culinary

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Christopher Hersh