Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CHRISTOPHER HIBBITT

Pittsburgh

Summary

Dynamic manager with a proven track record at Carson Smithfield LLC, excelling in team leadership and operations management. Achieved departmental goals through strategic planning and enhanced performance metrics. Skilled in data analytics and fostering cross-functional teamwork, driving significant improvements in efficiency and employee engagement.

Overview

23
23
years of professional experience

Work History

Manager

Carson Smithfield LLC.
03.2025 - Current
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Managed and motivated employees to be productive and engaged in work.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

Analyst

Carson Smithfield LLC
07.2021 - 02.2025
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
  • Developed comprehensive training materials for new analysts, improving onboarding efficiency.
  • Enhanced report accuracy, conducting thorough data audits on regular basis.
  • Reduced errors in data entry, instituting rigorous quality control checks.
  • Collected, arranged, and input information into database system.

Analyst

CardWorks Servicing
11.2010 - 06.2021
  • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
  • Supported budgeting processes by providing accurate forecasts and timely variance analyses.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
  • Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.

Dialer Operations

CardWorks Servicing
01.2006 - 08.2010
  • Ensured optimal workflow by monitoring agent performance and adjusting dialing parameters accordingly.
  • Increased contact rates by implementing efficient dialer strategies and optimizing campaigns.
  • Improved agent retention rates by incorporating ongoing feedback into dialer system updates and enhancements, fostering a more user-friendly experience for team members tasked with operating the platform on a daily basis.
  • Contributed to business development efforts by identifying opportunities to expand existing campaigns or launch new initiatives using the full capabilities of the dialer system to drive increased revenue generation.
  • Optimized staffing levels by analyzing historical data trends and forecasting future call volumes using predictive modeling techniques.
  • Managed daily operations of the dialer system, ensuring seamless integration with other technologies utilized in the call center environment.
  • Conducted ongoing analysis of dialer metrics to identify areas for improvement and implement necessary changes.
  • Consistently met or exceeded monthly quota objectives through strategic use of the dialer system to maximize agent productivity levels while minimizing downtime between calls.

Collections Agent

CardWorks Servicing
02.2002 - 12.2005
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Education

No Degree -

University of Pittsburgh
Pittsburgh, PA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Cross-functional teamwork

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 3 staff members.
  • Collaborated with Digital Strategy team in the development of converting Model Notice letter to email.

Timeline

Manager

Carson Smithfield LLC.
03.2025 - Current

Analyst

Carson Smithfield LLC
07.2021 - 02.2025

Analyst

CardWorks Servicing
11.2010 - 06.2021

Dialer Operations

CardWorks Servicing
01.2006 - 08.2010

Collections Agent

CardWorks Servicing
02.2002 - 12.2005

No Degree -

University of Pittsburgh

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CHRISTOPHER HIBBITT