Christopher Horton
Drexel Hill
Summary
I am a dedicated professional with strong customer relationship management skills, committed to providing exceptional service and ensuring product quality. Ready to leverage experience in fresh produce handling and inventory management to enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Produce Associate
Giant Food Stores
Media
11.2024 - Current
- Stocked produce shelves with fresh fruits and vegetables daily.
- Maintained cleanliness and organization of produce displays.
- Assisted customers in selecting quality produce items and answering questions.
- Monitored inventory levels to ensure product availability and freshness.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented safety protocols while handling and storing produce items.
- Trained new associates on proper stocking techniques and customer service skills.
- Participated in regular team meetings to discuss product promotions and sales strategies.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Monitored work environment to maintain safety, cleanliness and organization.
- Lifted heavy boxes of produce when required during stocking activities.
- Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Followed established sanitation guidelines when handling food items according to local health codes.
- Restocked produce and removed expired or damaged merchandise.
- Maintained current and accurate inventory with cycle counts and audits.
- Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
- Provided excellent customer service by greeting customers warmly upon arrival in the department and responding promptly to inquiries about products or services offered.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Checked product prices and efficiently located items for customers in the store.
- Prepared cut vegetables and fruits and packaged for purchase.
- Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
- Adhered to food safety regulations by following proper storage procedures for all perishables.
Customer Service Associate
Wawa
Media
10.2023 - 06.2024
- Assisted customers with inquiries and provided product information.
- Processed transactions efficiently at the cash register.
- Maintained cleanliness and organization of the store environment.
- Resolved customer complaints professionally and effectively.
- Collaborated with team members to ensure smooth operations.
- Stocked shelves and ensured products were displayed properly.
- Handled inventory management and restocking of supplies.
- Engaged with customers to create a welcoming atmosphere.
- Kept work area neat, clean, and well-stocked at all times.
Sales Associate
At Home
Media
05.2023 - 10.2023
- Provided customer service by greeting customers and assisting with product selection.
- Maintained store displays to attract shoppers.
- Collaborated on merchandise restocking and inventory organization for efficient operations.
- Solved customer complaints and questions with professionalism.
- Monitored inventory levels, reporting shortages for prompt replenishment actions.
- Ensured a clean workspace while adhering to safety standards at all times.
- Guided customers in finding specific home decor items and offered expert product information.
- Supported team efforts in restocking shelves as needed to maintain inventory levels.
Customer Service Associate
Cupcakeology Bakery
Collingdale
06.2019 - 08.2020
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of the store environment.
- Handled inventory management and restocking of supplies.
- Engaged with customers to create a welcoming atmosphere.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed relationships with key clients through regular contact and follow-up communication.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Education
High School Diploma -
Upper Darby High School
Drexel Hill, PA06-2022
Skills
- Fresh produce handling
- Inventory management
- Product knowledge
- Stock replenishing
- Visual merchandising
- Customer relationship management
- Team collaboration
- Safety compliance
- Quality assurance
- Problem solving
- Attention to detail
- Time management
- Food preparation
- Employee training
- Checking cooler temperatures
- Merchandising produce
- Customer engagement
- Stock rotation
- Shelf stocking
- Unloading packages
- Monitoring inventory
- Written and oral communication
- Product pricing
- Operating pallet jacks
- Produce handling
Languages
English
Professional
Timeline
Produce Associate
Giant Food Stores
11.2024 - Current
Customer Service Associate
Wawa
10.2023 - 06.2024
Sales Associate
At Home
05.2023 - 10.2023
Customer Service Associate
Cupcakeology Bakery
06.2019 - 08.2020
High School Diploma -
Upper Darby High School