Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Kriegh

Pittsburgh

Summary

Results-oriented candidate with vast experience streamlining business processes and providing strategic direction in support of organizational objectives. Proven track record in managing complex projects and leading teams to successful project completion. Skilled in data analysis, problem solving, process improvement, and project management. Experienced in using various software tools, such as Microsoft Office, to drive efficiency and effectiveness. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Fraud detection senior specialist

Citizens Bank
Pittsburgh
09.2024 - Current
  • Identify and investigate potential fraud, including reviewing transactions and analyzing account activity for suspicious patterns.
  • Conduct thorough investigations into fraud incidents, gathering evidence and documenting findings.
  • Utilize bank systems and applications to access and analyze data, effectively navigating multiple platforms.
  • Communicate with customers regarding fraud incidents, providing explanations and resolving issues.
  • Maintain accurate and detailed records of investigations and resolutions, adhering to established procedures.
  • Review and process claims related to fraud, determining liability and making decisions on payment or denial.

deposit operations Specialist

Brentwood Bank
Bethel Park
04.2024 - 07.2024
  • Serve both internal and external customers with consistent and superior customer service.
  • Perform daily Deposit Operations functions, including but not limited to Item Corrections, Return Items, ACH and Check processing, Wire Transfer processing, Deposit Corrections (check processing errors & corrections), and Decedent processing.
  • Perform tasks relating to the Bank's debit card portfolio, including resolving issues with card ordering, reissuing cards, ATM deposit adjustments, card limit increases, travel notices, compromised cards, fraud cases, and cardholder disputes.
  • Assist the Accounting Department with resolving issues/errors, Federal Reserve adjustments, EFT adjustments, General Ledger reconciliation.
  • Aid in the resolution of issues with customers/deposit products & services/processing.
  • Produce and distribute deposit notices and other communication pieces.
  • Perform and verify deposit rate changes.
  • Process ACH batches for corporate customers.
  • Review dormant account activity.
  • Monitor excessive overdraft activity, to assure compliance with Regulation E.
  • Assist in fulfilling levies, writs, garnishments, and subpoenas.
  • Ensure adherence with all bank policies, procedures, regulatory requirements, compliance standards and risk management.
  • Promote internal communications with all Bank departments to ensure quality and consistency in the processing of deposit products and services.
  • Represent and promote a favorable image and uphold the Bank's reputation through involvement in community activities.
  • Create and update procedures for all deposit processes.
  • Complete processes and procedures within established Service Level Agreement (SLA) timeframes.
  • Completes controls on a daily basis.
  • Additional tasks and responsibilities may be assigned based on business need.

deposit review representative

CommunityAmerica Credit Union
Lenexa
07.2019 - 03.2024
  • Train new and existing employees.
  • Assist with company and department initiatives.
  • Assist with annual Risk Assessment.
  • Review and supply daily and monthly department stats.
  • Attend necessary vendor meetings.
  • Perform system upgrade testing and validation.
  • Assist with system outages and recovery.
  • Review and maintain team process procedures.
  • Reviewing deposited checks and extending/placing holds as necessary.
  • Ensure that procedures are being followed to avoid losses.
  • Work closely with Loss Prevention to review suspicious transactions.
  • Assist in determining individual, team and credit union goals. Develop an action plan to meet those goals.
  • Backup other jobs within the department.
  • Promotes honest and open communication throughout the credit union.
  • Demonstrate behaviors that are consistent with the credit union's values, philosophies, and leadership characteristics.
  • Work with other credit union departments to insure the workflow or process is providing the best service to the members.
  • Other duties as assigned.

Financial Relationship Specialist

CommunityAmerica Credit Union
Lenexa
11.2018 - 07.2019
  • Provide professional, prompt, financial service to all members and potential members in a Contact Center Setting.
  • Answer incoming calls from CACU members seeking assistance.
  • Provide quality service that exceeds members expectations.
  • Determine member needs and cross-sell appropriate products and services.
  • Work with other credit union departments to ensure the workflow or process is providing the best experience for the members.

Bank Teller

central bank of the midwest
Lawrence
02.2018 - 10.2018
  • Provide accurate, friendly, and professional service to Bank customers through their daily transactions of business such as handling deposits, check cashing, issuing money orders, and official checks, etc.
  • Recognize and interpret customer needs and suggests appropriate bank services to assist in meeting its sales goals; actively participate in the branch sales program and goal achievement.
  • Demonstrate quality customer service by incorporating the Legendary Service Standards.
  • Balance daily work and research differences where applicable.
  • Perform teller functions in accordance with established bank policies, procedures and regulations.
  • Assist with the daily operations of the Teller/ATM areas.
  • Other duties as assigned.

credit union teller

truity credit union
Lawrence
04.2015 - 01.2018
  • Actively listen and respond to member inquiries, suggestions, requests, and concerns.
  • Process paying and receiving transactions for Credit Union members including, but not limited to, deposits, withdrawals, transfers, payments, cashing checks, cashier's checks, etc.
  • Retrieve deposits from the night drop box, complete the night drop log and process deposits in Symitar.
  • Balance cash drawer and checks daily.
  • Have a good working knowledge of our products and services and the benefits they provide to members.
  • Offer products and services to members that will benefit them.
  • Order and stock supplies weekly.
  • Be knowledgeable in operating the coin machine and removing coin bags.
  • Prepare vault coin for shipment.
  • Participate in the dual control of filling TCRs and ATMs.
  • Complete in person address changes.
  • Assist members with accessing their safe deposit box.
  • Successfully complete all applicable compliance training and testing.
  • Perform other duties and responsibilities as assigned.

team member

target
Lawrence
11.2013 - 05.2015
  • Providing customer service by answering questions, taking orders, processing transactions, and thanking customers.
  • Stocking shelves, organizing displays, taking inventory, and removing outdated merchandise.
  • Maintaining a neat and orderly work environment by cleaning shelves and following sanitation standards.
  • Performing a variety of other tasks as assigned by the managers and/or department heads.

produce clerk

dillons grocery store
Lawrence
08.2012 - 11.2013
  • Helping customers on the sales floor with any questions about produce, stocking the sales floor with fresh product, closing duties.

Education

High School Diploma -

lawrence high school
lawrence, KS
05.2011

Skills

  • Continuous improvement
  • Expert in [software]
  • Proficient in [software]
  • Analytical thinking
  • Technical communication
  • Multitasking Abilities
  • Adaptability and flexibility
  • Decision-making
  • Adaptability
  • Financial analysis
  • Fraud investigation
  • Data analysis
  • Regulatory compliance
  • Transaction monitoring
  • Evidence gathering
  • Risk assessment
  • Deposit processing

Timeline

Fraud detection senior specialist

Citizens Bank
09.2024 - Current

deposit operations Specialist

Brentwood Bank
04.2024 - 07.2024

deposit review representative

CommunityAmerica Credit Union
07.2019 - 03.2024

Financial Relationship Specialist

CommunityAmerica Credit Union
11.2018 - 07.2019

Bank Teller

central bank of the midwest
02.2018 - 10.2018

credit union teller

truity credit union
04.2015 - 01.2018

team member

target
11.2013 - 05.2015

produce clerk

dillons grocery store
08.2012 - 11.2013

High School Diploma -

lawrence high school

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Christopher Kriegh