Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTOPHER LOWE

New Kensington,PA

Summary

I am a motivated college student with formal knowledge gained through excellent classroom performance. Knowledgeable, dedicated, and hardworking professional with excellent communication and organizational abilities along with an extensive experience in a customer service and administrative role.

Overview

18
18
years of professional experience

Work History

Credentialing Coord – Epic

UPMC
01.2022 - Current
  • Performs data entry and scans accurately and efficiently according to established policies, procedures, and guidelines
  • Maintains excellent communication (verbal, written and electronic) with all customers of the CVO including, but not limited to, the practitioners and the entity users
  • Processes applications expeditiously and efficiently according to the established priorities and timeframes
  • Performs primary source verification, records information received and provides follow up as necessary according to established policies and procedures

Ministerial Support

Bibleway Christian Fellowship Church
01.2007 - 10.2023
  • Custodial services
  • Musician
  • Worship leader
  • Audio and visual leader

Customer Service

UPMC
02.2019 - 01.2022
  • Answer multi-line telephone system and schedule appointments, contact physicians according to department questionnaires, protocols, and templates
  • Document all actions taken on patient account
  • Maintain performance at or above established benchmarks

Customer Service

Kmart, Sears Holding
11.2017 - 01.2019
  • Assist in handling and solving customer problems and complaints
  • Ensure that items are probably ticketed
  • Keep up to date with product knowledge
  • Stock shelves as needed
  • Casher as needed

Customer Service Rep

PNC Bank
05.2017 - 07.2017
  • Triage customer inquiries and feedback received through call center
  • Provide recommendations on products and services
  • Escalate complex or disgruntled callers to designated departments, as applicable, for further assistance

Tunnel Line Inspector

UniFirst
03.2017 - 05.2017
  • Prepare packages for shipment
  • Inspect customer orders for quality and completeness

Stock Associate

Shop N Save Supermarket
11.2011 - 10.2013
  • Accurately and respectfully assist customer with their questions and concerns
  • Efficiently pack and unpack items to be stocked on shelves in stockrooms, warehouses, and storage rooms
  • Organize and store products in an orderly and accessible manner
  • Clean and maintain supplies, equipment, and storage areas to ensure compliance with safety regulations
  • Thoroughly examine and inspect stock items then report issues to management
  • Identify solutions and act toward addressing problems that may arise
  • Mark stock items using identification tags, and stamps

Education

High School Diploma -

Valley High School
New Kensington, PA
06.2016

Skills

  • Customer service
  • Organization
  • Detail-oriented
  • Good listening skills
  • Knowledge of MS Office applications
  • Medical terminology knowledge
  • Problem-solving
  • Time management

Timeline

Credentialing Coord – Epic

UPMC
01.2022 - Current

Customer Service

UPMC
02.2019 - 01.2022

Customer Service

Kmart, Sears Holding
11.2017 - 01.2019

Customer Service Rep

PNC Bank
05.2017 - 07.2017

Tunnel Line Inspector

UniFirst
03.2017 - 05.2017

Stock Associate

Shop N Save Supermarket
11.2011 - 10.2013

Ministerial Support

Bibleway Christian Fellowship Church
01.2007 - 10.2023

High School Diploma -

Valley High School
CHRISTOPHER LOWE