Christopher Moore
Hanover
Summary
Dynamic professional with a proven track record at Starbucks, excelling in team development and customer service. Skilled in task delegation and documentation, I foster a culture of excellence while enhancing team productivity. Adept at utilizing Microsoft Excel to streamline processes, I consistently achieve high performance standards through effective leadership and communication.
Experienced with leading department operations, including team management and process enhancement. Utilizes strategic planning to drive operational efficiency. Knowledge of optimizing workflows and ensuring high performance.
Overview
9
9
years of professional experience
Work History
Department Lead
Rh-Sheppard
10.2023 - Current
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
Machine Operator
Campbells
01.2021 - 09.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Receptionist
Thrive Pet Health
01.2019 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
Supervisor
Starbucks
04.2016 - 01.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
High School Diploma -
South Western School District
Hanover, PA01-2017
Skills
- Documentation
- Team development
- Verbal and written communication
- Task delegation
- Team supervision
- Recordkeeping
- Problem-solving
- Customer service
- Proficient in Microsoft Word, Excel, and Teams
Languages
English
Professional Working
Timeline
Department Lead
Rh-Sheppard
10.2023 - Current
Machine Operator
Campbells
01.2021 - 09.2023
Receptionist
Thrive Pet Health
01.2019 - 10.2020
Supervisor
Starbucks
04.2016 - 01.2019
High School Diploma -
South Western School District
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