Christopher O’Hagan
Shillington
Summary
Dynamic professional with a strong work ethic and goal-oriented mindset, leveraging extensive experience at Lowe's Home Improvement. Skilled in inventory control and maintaining quality standards. Install new drain systems/water supply systems for new homes. Re design plumbing systems for remodels and to enhance performance. Skilled in installing other areas of new construction (heating systems, kitchen cabinets, decks, doors/windows)
Overview
2026
2026
years of professional experience
Work History
CSA
Lowes Home Improvment
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Drive forklift, other equipment to down stock and assist customers with material
Plumber/construction
Omega Builders
07.2019 - Current
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
- Preformed other tasks pertaining to new construction houses, installed heating systems, kitchens, decks, doors/windows
Department Manager
Lowes Home Improvment
07.2017 - 07.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Sales SpecialisT Plumbing
Lowes Home Improvment
04.2016 - 04.2017
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Use power equipment to fulfill orders and help customers complete the job quickly
Dishwasher
Ashbridge Manor Senior Living
05.2012 - 06.2013
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Grocery Stocker
Amelia’s Grocery Outlet
04.2011 - 05.2012
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
Education
Journeyman’s License - Plumbing
Berks Career And Technology Center
Oley, PA05.2023
Bachelor - Criminal Justice
Kutztown University
Kutztown, PA06.2017
Skills
- Goal oriented
- Patience and tolerance
- Strong work ethic
- Work prioritization
- Quality control
- Inventory control
Timeline
Plumber/construction
Omega Builders
07.2019 - Current
Department Manager
Lowes Home Improvment
07.2017 - 07.2019
Sales SpecialisT Plumbing
Lowes Home Improvment
04.2016 - 04.2017
Dishwasher
Ashbridge Manor Senior Living
05.2012 - 06.2013
Grocery Stocker
Amelia’s Grocery Outlet
04.2011 - 05.2012
CSA
Lowes Home Improvment
Journeyman’s License - Plumbing
Berks Career And Technology Center
Bachelor - Criminal Justice
Kutztown University
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