Christopher PILAND
119 George Dr Jessup,PA
Summary
I am a versatile and detail-oriented, computer repair technician with 23 years of experience in various roles. These rules include inventory control, security, sales, and customer service. I am proficient in computer building, networking, and repair. I am also skilled in logistics, supply chain management, and warehouse operations. I possess strong organizational and analytical skills.
Overview
19
19
years of professional experience
Work History
Computer Repair Technician
Guglielmo Computer Repair
01.2018 - Current
- I have worked for Anthony Guglielmo and his computer repair business for several years
- I assist in computer building, camera installation, wiring for the cameras, computer repair, networking, and computer sales
- Updated and installed new software on desktop and laptop computers to maintain the latest technology.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
Inventory Control Clerk
Allen Distribution
04.2023 - 02.2024
- I worked in the Inventory department as a Clerk
- My responsibilities included logistics, and I received training on the systems used there specifically Synapse
- I performed cycle counting and operated electric equipment to move inventory and products
- I was trained on forklifts, high-reach trucks, dock stockers, scissor lifts, cherry pickers, and electric jacks
- Managed cycle counting program to maintain up-to-date inventory records and identify discrepancies early on.
- Streamlined inventory management processes for increased efficiency and reduced errors.
- Completed physical inventory counts each month.
Allied Universal Security Guard
Allied Universal
06.2018 - 04.2023
- I worked as an unarmed security officer at the Home Depot distribution center, where I monitored incoming and outgoing trucks
- My responsibilities included checking records to ensure that all items being received and shipped were 100% accurate and undamaged
- Additionally, I helped maintain the security of the property
Sales Associate/Cashier/Customer Service/Stock
Toys 'R' Us
02.2016 - 06.2018
- I worked as a sales associate, assisting customers with toys, electronics, and video games
- I helped customers find specific items and managed inbound deliveries, inventory, and cashier duties
Insurance Claims Representative
TMG HEALTH
01.2011 - 03.2016
- I worked in the customer service department, where I handled inbound and outbound calls
- I spoke with customers regarding their medical insurance claims, assisted them in obtaining prior authorizations, and processed claims for Medicare
- I reviewed their explanations of benefits and assisted with alternative options and plan enrollment
- Additionally, I documented everything in detail, including the information I conveyed to them and their responses
Enrollment Advisor
Penn Foster Career Schools
08.2006 - 12.2011
- I worked in the enrollment department, making inbound and outbound calls to students and prospective students regarding their class interests.
- Trained and mentored junior enrollment professionals.
- Finalized and processed enrollment applications.
- Created and followed call scripts and flows to maximize effectiveness.
- Communicated details about available classes, materials and services.
- I discussed course offerings, enrolled students, and processed their payments while accurately recording all relevant information in the AS400 database.
- Additionally, I assisted students in accessing their online classes and contributed to retention efforts.
Education
High School Diploma -
Lakeland High
Jermyn, PA06.2001
Diploma in Welding -
Career Technology Center of Lackawanna County
Scranton06.2001
Skills
- Customer service
- Active listening
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Client relations
- Microsoft Outlook
- Quality control
- Cycle counting
- Attention to detail
- Problem-solving skills
- Customer support
- Call center customer service
Timeline
Inventory Control Clerk
Allen Distribution
04.2023 - 02.2024
Allied Universal Security Guard
Allied Universal
06.2018 - 04.2023
Computer Repair Technician
Guglielmo Computer Repair
01.2018 - Current
Sales Associate/Cashier/Customer Service/Stock
Toys 'R' Us
02.2016 - 06.2018
Insurance Claims Representative
TMG HEALTH
01.2011 - 03.2016
Enrollment Advisor
Penn Foster Career Schools
08.2006 - 12.2011
High School Diploma -
Lakeland High
Diploma in Welding -
Career Technology Center of Lackawanna County
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