Dedicated member service representative with proven skills in customer support and transaction processing. Committed to enhancing member experiences and resolving inquiries efficiently.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
GNC Live Well
03.2025 - 05.2025
Assisted customers in product selection and provided knowledgeable recommendations.
Processed transactions accurately and efficiently using point-of-sale systems.
Maintained merchandise displays to enhance visual appeal and drive sales.
Responded to customer inquiries and resolved issues promptly to ensure satisfaction.
Executed closing procedures to ensure operational efficiency and compliance.
Member Service Representative
Planet Fitness
06.2025 - Current
Assisted members with inquiries and account management, ensuring a positive gym experience.
Processed new memberships and renewals efficiently, maintaining accurate records in the system.
Handled member complaints and concerns promptly, enhancing customer satisfaction and retention.
Executed Closing-Shift procedures for club facility Maintained operational integrity over a seven-month period, contributing to a secure environment.
Currently executing comprehensive opening-shift protocols to maintain facility readiness and enhance member experience.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA
Skills
Customer service
Relationship building
Customer support
Transaction processing
Problem-solving
Dependable and responsible
Certification
Certified Nutrition Coach (CNC) - National Academy of Sports Medicine (NASM)
Certified Personal Trainer (CPT) National Academy of Sports Medicine (NASM)