Christopher Shaffer
Stahlstown
Summary
Drive advancement of CAD business on a global scale through implementation of strategies, programs, and tools aimed at boosting sales productivity, standardizing processes, and fostering alignment among internal teams.
Overview
28
28
years of professional experience
Work History
Business Development Manager
ThermoFisher Scientific
Pittsburgh
2018.01 - Current
- Directed growth in North American market in non-core segments.
- Pharmaceutical, oil and gas, geology, academia, mining, and forensic
- Increased instrument sales in every year (except 2020 and 2024)
- 310% higher in books in 2023 vs. 2016
- Managed Sales and Applications team for the BEA division.
- Managed all instrument shipments to NA for revenue recognition.
- Coordinated shipment and delivery of multi-faceted and multi-vender automation projects.
- Developmented and maintained key account strategies and partnerships for new corporate frame agreements regarding instrument sales, service, and applications support.
Sr. Product Manager XRD
ThermoFisher Scientific
Pittsburgh
2016.01 - 2018.01
- Help integrate acquisition of INEL XRD into Thermo
- Development sales collateral (brochures, presentations, installation documents, press releases)
- Training global sales engineers on product positioning and selling techniques
- In person and internal/external webinars
Regional Sales Manager for Latin America
ThermoFisher Scientific
Pittsburgh
2013.01 - 2016.01
- Managed four representative organizations and one direct sale team for XRF, OES and XRD in Latin America
- Managed forecast, bookings and revenue for region
- Direct customer visits for promotion of product line and business development
- Developed and drove synergies among XRF and with online analyzers (cross-belt) division
Global WDXRF Product Manager
ThermoFisher Scientific
Ecublens
2010.01 - 2013.01
- Release new WDXRF product ARL PERFORM’X
- Drove growth above AOP by 30% in first years and by 15% the following two years
- Responsible for worldwide growth through direct customer visits and seminar promotions
- Creation of marketing and sales collateral for WDXRF product
- Worked directly with R&D on product enhancements and developments including both hardware and software
Senior Applications Specialist
ThermoFisher Scientific
West Palm Beach
2007.01 - 2010.01
- Performed wavelength dispersive X-ray fluorescence and x-ray diffraction applications, technical support, and training for North America, Central America, and South America.
- Increased instrument sales by 67% in 2010.
- Created applications notes for worldwide distribution.
- Coordinated and organized the creation of a new demo lab in West Palm Beach.
- Performed solo sales calls with potential customers for the sales team.
- Helped to coordinate instrument shipping, installation, and training for new customers.
- Reviewed and created instrumentation quotes for prospective customers.
- Work with our R&D group in new product direction and existing hardware and software modifications.
Project Manager
Clark Laboratories LLC
Jefferson Hills
2005.01 - 2007.01
- Coordinated all incoming and result reporting for chemical lab samples.
- Managed and prioritized workload for eight employees and analyzed all XRF, XRD, Combustion, and OES samples.
- Direct customer contact for analytical services and technical questions regarding chemical lab samples.
- Managed sample prep and wet chemical analysis.
- Responsible for XRF, XRD, LECO, ICP, FTIR, GCMS, OES, IC, HPLC, and wet chemical analysis.
Analytical Lab Manager
Ferro Corporation
Washington
1998.01 - 2005.01
- Worked with and manager one employee in day to day quality control and assurance analysis, new raw material qualification, product development analysis for R&D, and route cause analysis for off spec product in pigment and glass frit manufacturing.
- Initiated and maintained an A2LA accreditation for the analytical lab.
- Developed analytical services for outside customers to increase lab profitability.
- Responsible for XRF, XRF, UV-VIS-NIR, ICP, SEM, TGA, DSC, and PSD instrumentation.
Education
M.S. - Analytical Chemistry Graduate Studies
University of Pittsburgh
Pittsburgh, PA01.2007
B.A. - Chemistry
Washington & Jefferson College
Washington, PA01.1998
Skills
- Market analysis
- Sales forecasting using Salesforce
- Product Management/Development
- Shipping coordination for Revenue Recognition
- Customer relationship management
Timeline
Business Development Manager
ThermoFisher Scientific
2018.01 - Current
Sr. Product Manager XRD
ThermoFisher Scientific
2016.01 - 2018.01
Regional Sales Manager for Latin America
ThermoFisher Scientific
2013.01 - 2016.01
Global WDXRF Product Manager
ThermoFisher Scientific
2010.01 - 2013.01
Senior Applications Specialist
ThermoFisher Scientific
2007.01 - 2010.01
Project Manager
Clark Laboratories LLC
2005.01 - 2007.01
Analytical Lab Manager
Ferro Corporation
1998.01 - 2005.01
M.S. - Analytical Chemistry Graduate Studies
University of Pittsburgh
B.A. - Chemistry
Washington & Jefferson College