Christopher Tennekoon

• Season highlights include:

- National rank #8

- T12 at NCAA Championships

- Sixth consecutive conference championship

- Lowest tournament score in school history

- Multiple 1st Team All-Liberty League & UAA All-Tournament Team nominations

• Redesigned practice structure to promote rapid skill development, cultivate supportive player-player and player-coach relationships and establish culture of accountability
• Provided range/simulator technical instruction and on-course guidance with mental approach/strategy and club/shot selection
• Served as NCAA rules official and assisted tournament organizing committees with distribution of event information/materials

• Over 500 hours of indoor and on-course golf instruction
• Teaching methodology identifies and enhances individual strengths while promoting rapid skill development through player education, goal setting, feedback oriented practice, video analysis and use of comprehensive launch monitor data
• Conducted golf fitness assessments (Titleist TPI), comparative video analysis (ION3, CoachNow) and utilized swing/ball data (TrackMan, FullSwing, E6, Meevo+) to quantitatively define parameters for measurable improvement
• Designed digital player assessment and improvement plan tool which after implementation: increased lesson volume, provided player progression timeline, yielded more consistent improvement, established performance benchmarks, established metrics for Instructor effectiveness and improved overall customer satisfaction
• Notable student accomplishments include: Symetra Tour Q-school final stage, NCAA Div. III national tournament qualification, multiple winners in NY AJGA, Hurricane Tour and PGA Junior Tour
• Program administrator for facility's first PGA Junior League ( May-July '22)
• Club making/building services: gripping, shafting, butt/tip trimming and swingweighting

• Highly proficient operation of MindBody Business web-based software to perform daily responsibilities including: client check-in/out, schedule optimization (simulator rentals and private instruction), simulator load management, point of sale transitions (monthly and pro-rated memberships, reservations, golf instruction, club making services, refreshments merchandise), client profile management, liability risk management
• Optimized customer experience by delivering superior services including real time Full Swing & E6 software and hardware troubleshooting
• Assisted leadership with analysis of performance metrics to drive development and distribution of marketing/promotional materials and other digital content
• Responsible for facility disinfection/cleanliness and enforcement of COVID-19 safety protocols
• Compiled training materials for new employees/interns and tracked skill development

• Cultivated and maintained excellent working relationships with General Manager, Director of Instruction and Events Manager.
• Promptly and efficiently met customer demands made in-store and by telephone including: creating/revising/cancelling reservations, walk-up reservations, ensuring appropriate caddy accomodations, sales & merchandising inquiries/refunds, course conditions, lesson availability, daily locker rentals, club rentals, lost & found inventory management, client profile management
• Opened and closed Pro Shop, stocked merchandise displays for optimal sales promotions, shelved and merchandised new products, managed efficient cash register operations using Jonas
• Utilized EZ Links software to optimize tee sheet and Pace Technology to monitor and maintain pace of play

• Provided comprehensive administrative support for multiple service lines (wound care, hyperbaric oxygen therapy, wound ostomy, EEG/EMG) in hospital-based practice
• Recruiting, hiring, and training staff (union & non-union), providing direct supervision, ongoing staff development and continuing education opportunities for 18 employees
• Developed and maintained $5.4 million dollar budget, working closely with physicians and administrators to achieve optimal productivity and practice growth
• In 14-month period increased practice volume by 27%, revenue by 22%, reduced operating expenses by 11% and average patient wait time by 23%