Christopher Thomas
Bath
Summary
Results-driven Senior Sales Agent experienced in health insurance and client enrollment processes. Enhanced client satisfaction through effective communication and problem-solving, while fostering strong relationships and driving team collaboration. Dedicated to improving customer experiences and achieving sales goals through proactive account management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Sales Agent
UnitedHealthcare
Fort Washington
01.2019 - Current
- Developed and maintained relationships with key customers, driving sales and enhancing customer satisfaction.
- Educated clients on health insurance plans and benefits options, enabling informed decision-making.
- Facilitated enrollment processes for new members and existing policyholders.
- Managed client accounts, ensuring accurate information in the database system for effective service delivery.
- Collaborated with team members to resolve client inquiries and issues promptly.
- Enhanced customer satisfaction through effective communication and problem-solving skills.
Education
Associate of Applied Science - Computer Aided Design
Northampton Community College
Bethlehem, PA01-2019
Skills
- Health insurance knowledge
- Client enrollment processes
- Sales strategy development
- Regulatory adherence
- CRM software usage
- Customer relationship management
- Sales presentations
- Problem solving
- Team collaboration
- Effective communication
- Conflict resolution
- Time management
- Relationship building
Certification
Health and Accidental
Timeline
Senior Sales Agent
UnitedHealthcare
01.2019 - Current
Associate of Applied Science - Computer Aided Design
Northampton Community College