Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Thomas Diaz

Phoenixville

Summary

To obtain a full-time remote marketing/sales CSA position in the healthcare industry while fostering a strong commitment to continuous learning, personal development, and outstanding service.

Overview

15
15
years of professional experience

Work History

Customer Service Advocate-Dental Division

Cigna Healthcare
04.2023 - Current
  • -Providing support to dental providers via verification of patient benefits and claim statuses, specialization in DPPO, DHMO, and UFT account types.
  • -Proficiency of multiple platforms including: Dentacom, Webster, Oneview, Dentaque, IProvider, Smartviewer, Knowledge Exchange, and Explorer Navigation. Microsoft Outlook, Excel, and Word proficient.
  • -Investigating ADA codes and documentation requirements to identify missing information and resolve suspended/denied claims through appropriate adjustments.
  • -Conducting follow-up calls with providers to obtain necessary documentation, including X-rays, narratives, periodontal charts, corrected claim forms, and EOB’s from primary insurance carriers.
  • -Consistently meeting company performance metrics, including average handle time and provider satisfaction survey benchmarks, in adherence to organizational standards.
  • -Collaborated with team members, coaches, and supervisors via Webex and Outlook to effectively resolve provider claim issues.
  • -Utilized Cigna’s 8 to Grow’ program to take technology enrichment courses, including OneNote, Webex, Excel, and Outlook, to enhance professional growth and technical knowledge.

Sales & Clinic Manager

Fox and Hare, LLC
06.2020 - Current
  • -Currently serving as Sales and Clinic Manager on Sundays at a combined acupuncture clinic and retail shop, overseeing daily operations, client relations, acupuncture package sales, and product inventory.
  • -Creating and maintaining the Fox & Hare business website to support online visibility, client engagement, and appointment booking. Foxandharephoenixville.com
  • -Managing online marketing efforts and foster partnerships with local businesses to expand brand presence and client base.
  • -Maintaining organized inventory and ensured timely ordering to prevent stock issues and keep operations running efficiently.
  • -Maintaining accurate client records in compliance with HIPPA standards and efficiently scheduled client appointments.
  • -Attending local networking events to promote the business and build community through a focus on wellness.
  • -Ensuring a sanitary and well-maintained space by performing cleaning and maintenance duties as needed.

Assistant Department Manager

Floor and Décor
03.2018 - 06.2020
  • -Greeted customers on the sales floor while guiding them through tile design projects from start to finish, ensuring a positive and personalized experience.
  • -Generated job quotes for customers using a handheld MyOrder device, consistently exceeding sales quotas through strong product knowledge and exceptional customer service.
  • -Maintained the Accessories department by restocking merchandise, organizing displays, and conducting regular inventory checks.
  • -Hold OSHA certification for operating forklifts, reach trucks, and power jack lifts.
  • -Operated the register and ProDesk as needed to assist customers and support daily operations.
  • -Attended Schluter Systems Convention to learn about new and innovative tiling systems to improve installation quality and efficiency.
  • -Specialized in all aspects of tile installation, luxury vinyl, water-resistant laminate, and wood floors.
  • Dept: Accessories

Mailroom Manager

Xerox
04.2010 - 08.2017
  • -Mailroom, Shipping, and Receiving Management. Handled daily mailroom operations to ensure smooth mail, shipping, and receiving services across multiple account locations.
  • -Maintained Xerox Copier Operations by performing repairs, resolved technical issues, and managed print job request in a timely manner.
  • -Troubleshooting client needs as needed efficiently to ensure high client satisfaction.

Education

Diploma - Computer Networking

Katherine Gibbs School
Norristown, PA
01.2003

Liberal Arts Major

Delaware County Community College
Newtown Square, PA
01.1998

Skills

  • Call center experience
  • Data entry
  • Administrative support
  • Data collection
  • Complaint handling
  • Assertiveness
  • Computer proficiency
  • Complaint resolution
  • Technical troubleshooting
  • Microsoft outlook
  • Account management
  • Multi-line phone talent
  • Escalation management
  • Policy review
  • Professional telephone demeanor
  • Document control
  • Process optimization
  • Office equipment proficiency
  • Microsoft Office Suite
  • CRM software
  • Sales expertise
  • Problem-solving

Timeline

Customer Service Advocate-Dental Division

Cigna Healthcare
04.2023 - Current

Sales & Clinic Manager

Fox and Hare, LLC
06.2020 - Current

Assistant Department Manager

Floor and Décor
03.2018 - 06.2020

Mailroom Manager

Xerox
04.2010 - 08.2017

Diploma - Computer Networking

Katherine Gibbs School

Liberal Arts Major

Delaware County Community College

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Christopher Thomas Diaz