Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christopher Venneri

Willow Grove

Summary

Dynamic General Manager with a proven track record at Chick-fil-A, excelling in operations management and team leadership. Enhanced profitability through innovative strategies and effective cost controls. Skilled in problem resolution and training, fostering high employee engagement and customer satisfaction while maintaining optimal inventory levels. Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Overview

7
7
years of professional experience

Work History

General Manager

Chick-fil-A
02.2022 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Implemented effective cost-saving measures to reduce overhead expenses on food costs.
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.
  • Managed labor schedules for optimal productivity and costeffectiveness.
  • Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
  • Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Developed and implemented policies and procedures for inventory management.

Co-Manager

Journeys Shoes
01.2019 - 11.2021
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and customer satisfaction in regards to quality control
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
  • Implemented loss prevention measures, reducing instances of theft and improving store security.
  • Managed and motivated employees to be productive and engaged in work.

Education

High School Diploma -

Upper Moreland High School
Willow Grove, PA
06-2016

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Training and coaching
  • Customer relations
  • Inventory control
  • Effective leader
  • Goal setting
  • Verbal and written communication
  • Schedule management
  • Labor cost controls
  • Deadline oriented

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Achieved an average monthly profit of 10.2% through effectively helping with labor cost, food cost, and positive customer feedback.
  • Supervised team of over 50 staff members.

Timeline

General Manager

Chick-fil-A
02.2022 - Current

Co-Manager

Journeys Shoes
01.2019 - 11.2021

High School Diploma -

Upper Moreland High School

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Christopher Venneri