Christopher Woolley
Duquesne
Summary
Dynamic professional with a strong work ethic and proven customer service skills, honed at T-Mobile. Successfully enhanced customer satisfaction and sales through effective problem-solving and team collaboration. Experienced in landscape maintenance and adept at using hand tools, ensuring high-quality project execution and operational efficiency.
Overview
26
26
years of professional experience
Work History
Landscaper
Owner Operater
01.2000 - Current
- Designed and executed landscape plans tailored to client specifications.
- Managed daily operations, ensuring efficient workflow and project completion.
- Supervised and trained junior landscapers on techniques and safety protocols.
- Implemented sustainable practices, enhancing environmental benefits of landscaping projects.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
Assistant Manager
Wireless Universe of PA - T-Mobile Authorized Dealer
09.2014 - 08.2015
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Sales Associate Manager
T-Mobile
11.2009 - 05.2013
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Mail Carrier
United States Postal Service
11.2006 - 04.2008
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Sorted and organized mail based on delivery routes for optimal efficiency.
- Maintained accurate records of deliveries and pickups to enhance tracking systems.
- Adhered to safety protocols while navigating diverse environments during mail delivery.
Sales Associate
Wal-Mart Supercenter
11.2006 - 04.2008
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Operated point-of-sale systems efficiently, ensuring smooth transaction processing.
- Collaborated with team members to achieve sales targets and improve customer service standards.
Education
Business Administration And Management
CCAC-South
West Mifflin, PA01-2007
High School Diploma -
Steel Valley High School
Munhall, PA06-2005
Skills
- Strong work ethic
- Heavy lifting
- Flexible and adaptable
- Using hand tools
- Customer service
- Landscape maintenance
- Responsible and punctual
- Team collaboration
Timeline
Assistant Manager
Wireless Universe of PA - T-Mobile Authorized Dealer
09.2014 - 08.2015
Sales Associate Manager
T-Mobile
11.2009 - 05.2013
Mail Carrier
United States Postal Service
11.2006 - 04.2008
Sales Associate
Wal-Mart Supercenter
11.2006 - 04.2008
Landscaper
Owner Operater
01.2000 - Current
Business Administration And Management
CCAC-South
High School Diploma -
Steel Valley High School