Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Downing

Honesdale

Summary

Offering strong interpersonal skills and positive attitude, ready to learn, develop, and lead in customer-focused environment. Delivers effective communication and customer service abilities crucial for customer engagement. Ready to use and develop communication skills and customer service capabilities in Customer Center Representative/Specialist role.

Overview

9
9
years of professional experience

Work History

Sergeant of Security

Lake Adventure Community Association
06.2024 - Current
  • Ensured proper maintenance of security equipment, leading to increased reliability during critical situations.
  • Participated in community outreach programs aimed at building positive relationships between property owners and LACA staff.
  • Conducted investigations into reported incidents, providing detailed documentation for management review.
  • Developed trusting relationships with staff members by maintaining approachability while enforcing necessary regulations for workplace safety.
  • Trained junior security officers in emergency procedures, resulting in improved team preparedness and response time.
  • Assessed potential threats by staying up-to-date on current events related to safety and security concerns.
  • Monitored CCTV systems effectively, allowing for quick identification and resolution of potential issues.
  • Served as a reliable point of contact for staff and management during times of crisis, coordinating communication and action plans effectively to mitigate negative outcomes.
  • Provided backup to security officers to maintain coverage.
  • Maintained a safe environment for staff and visitors with strict access control procedures.
  • Responded to emergencies such as building alarms, accidents and criminal concerns.

Area Manager

GameStop
10.2019 - 06.2024
  • Led multiple teams to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Improved customer retention rates by implementing targeted customer service initiatives.
  • Delivered exceptional customer service by addressing inquiries professionally and courteously.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Delivered exceptional customer service, addressing concerns and providing product recommendations.

Store Manager

The Draco Vapory
01.2016 - 10.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Education

High School Diploma -

Rocky Hill High School
Rocky Hill, CT
06-2012

Skills

  • Conflict resolution
  • Employee training
  • Team leadership
  • Community outreach
  • Risk assessment
  • Communication skills
  • Customer service
  • Problem solving
  • Incident reporting
  • Security protocols
  • Operational efficiency
  • Time management

Timeline

Sergeant of Security

Lake Adventure Community Association
06.2024 - Current

Area Manager

GameStop
10.2019 - 06.2024

Store Manager

The Draco Vapory
01.2016 - 10.2019

High School Diploma -

Rocky Hill High School

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Christopher Downing