Christopher Downing
Honesdale
Summary
Offering strong interpersonal skills and positive attitude, ready to learn, develop, and lead in customer-focused environment. Delivers effective communication and customer service abilities crucial for customer engagement. Ready to use and develop communication skills and customer service capabilities in Customer Center Representative/Specialist role.
Overview
9
9
years of professional experience
Work History
Sergeant of Security
Lake Adventure Community Association
06.2024 - Current
- Ensured proper maintenance of security equipment, leading to increased reliability during critical situations.
- Participated in community outreach programs aimed at building positive relationships between property owners and LACA staff.
- Conducted investigations into reported incidents, providing detailed documentation for management review.
- Developed trusting relationships with staff members by maintaining approachability while enforcing necessary regulations for workplace safety.
- Trained junior security officers in emergency procedures, resulting in improved team preparedness and response time.
- Assessed potential threats by staying up-to-date on current events related to safety and security concerns.
- Monitored CCTV systems effectively, allowing for quick identification and resolution of potential issues.
- Served as a reliable point of contact for staff and management during times of crisis, coordinating communication and action plans effectively to mitigate negative outcomes.
- Provided backup to security officers to maintain coverage.
- Maintained a safe environment for staff and visitors with strict access control procedures.
- Responded to emergencies such as building alarms, accidents and criminal concerns.
Area Manager
GameStop
10.2019 - 06.2024
- Led multiple teams to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Resolved conflicts promptly to promote positive environment for customers.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Improved customer retention rates by implementing targeted customer service initiatives.
- Delivered exceptional customer service by addressing inquiries professionally and courteously.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Delivered exceptional customer service, addressing concerns and providing product recommendations.
Store Manager
The Draco Vapory
01.2016 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma -
Rocky Hill High School
Rocky Hill, CT06-2012
Skills
- Conflict resolution
- Employee training
- Team leadership
- Community outreach
- Risk assessment
- Communication skills
- Customer service
- Problem solving
- Incident reporting
- Security protocols
- Operational efficiency
- Time management
Timeline
Sergeant of Security
Lake Adventure Community Association
06.2024 - Current
Area Manager
GameStop
10.2019 - 06.2024
Store Manager
The Draco Vapory
01.2016 - 10.2019
High School Diploma -
Rocky Hill High School
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