Christy Nguyen
Warminster
Summary
Dynamic professional skilled in fostering teamwork and prioritizing customer satisfaction. Adept at resolving issues efficiently while maintaining strong relationships with clients. Committed to continuous learning and overcoming challenges to drive operational success.
Overview
7
7
years of professional experience
Work History
Sales Support Customer Support Representative
Turn 14 Distribution
Horsham
09.2022 - Current
- Provide customers with timely and consistent updates to maintain customer satisfaction
- Providing ETAs, ship dates, and product information to ensure our customers receive accurate information
- Resolve after-sales order issues that relate to logistical issues, defective parts, warranty-related issues, and general technical questions
- Coordinated with vendor partners for technical support and product fitment information, followed up on return credits to resolve issues efficiently
- Maintained customer relations while adhering to company policies, ensuring compliance and reducing potential losses
Closing Expert
Target
Warrington
10.2025 - 01.2026
- Resolved customer inquiries and complaints during closing hours, ensuring customer satisfaction and retention.
- Collaborated with management to streamline closing shift workflows, improving overall shift efficiency.
- Conducted final inspections of merchandise displays for compliance with standards.
- Coordinated team efforts to enhance store presentation and organization, contributing to a welcoming shopping environment.
Team Lead
The Juice Pod
Ambler
06.2022 - 09.2022
- Supervised and trained team to foster a healthy, positive work environment
- Assigned tasks to team members to promote an organized and efficient workspace
- Ensured customer satisfaction by accurately taking orders and addressing inquiries
- Prepared orders while maintaining proper food regulations
- Prepared and maintained inventory
Service Captain
Target
North Wales
05.2019 - 06.2022
- Assisted guests with prompt, polite support in-person and via telephone to ensure satisfaction
- Provided friendly service and assistance to guests, fostering loyalty and increasing sales
- Greeted guests, located merchandise, and suggested suitable options to enhance shopping experience
- Trained new team members on store policies to ensure customer satisfaction
- Delegated tasks to maintain proper image of the store
- Logged reports, expenses, receipts, and sales in company database
Education
High School Diploma -
Sun Valley High School
Aston, PA06-2018
Skills
- Customer service
- Customer service excellence
- Complaint handling
- Relationship management
- Communication
- Team collaboration
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Organization
- Workflow optimization
- Leadership
- Team supervision
- Employee training
Languages
- Vietnamese
- English
Timeline
Closing Expert
Target
10.2025 - 01.2026
Sales Support Customer Support Representative
Turn 14 Distribution
09.2022 - Current
Team Lead
The Juice Pod
06.2022 - 09.2022
Service Captain
Target
05.2019 - 06.2022
High School Diploma -
Sun Valley High School