Chrysta Mitchell
120 Firethorn RD Baden
Summary
Results-driven Engineer III with a proven track record of collaborating effectively across various Verizon departments to enhance order processes. Strong proficiency in FUZE and other Verizon systems, complemented by exceptional problem-solving abilities and a commitment to continuous learning. Excellent communication skills facilitate seamless teamwork and drive collective success. Eager to leverage expertise and dedication to advance organizational objectives and deliver impactful results.
Overview
26
26
years of professional experience
Work History
Engineer III
Innova Solutions / Verizon Wireless
Bridgeville, PA
10.2023 - Current
- Achieved timely order processing
- Enhanced processing time by efficiently managing ticket issues and order fallouts.
- Analyzed system performance metrics, identifying areas for optimization and efficiency gains in order entry.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Developed positive working relationships with engineers and Verizon Telecom to effectively coordinate work activities..
- Researched circuit and order history
- Provided Switch lookup and Telco readiness
Customer Service Administrator
Verizon
Pittsburgh, PA
01.2000 - 12.2020
- Responded to incoming calls and emails from customers related to orders issued through CSG
- Investigated and solved routine and complex customer issues to move orders through CSG and meet order date criteria.
- Entered V tickets on customer's behalf to ensure orders submitted could be processed in a timely manner.
Education
Mount Lebanon High School
Pittsburgh, PASkills
- Multitasking and Organization
- Attention to Detail
- Time Management
- Critical thinking
- Engineering documentation
- System troubleshooting
Timeline
Engineer III
Innova Solutions / Verizon Wireless
10.2023 - Current
Customer Service Administrator
Verizon
01.2000 - 12.2020
Mount Lebanon High School