Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciaira Eubanks

Pittsburgh

Summary

Dynamic professional with a proven track record in customer service and reservations management at U-HAUL MOVING AND STORAGE. Skilled in complex problem-solving and time management, I excel at enhancing customer satisfaction and streamlining processes. Committed to delivering exceptional service while maintaining accurate records and effective communication.

Overview

11
11
years of professional experience

Work History

Reservation Manager

U-HAUL MOVING AND STORAGE
07.2019 - Current
  • Assisted in managing daily reservations and customer inquiries.
  • Learned to process reservation changes and cancellations promptly while adhering to company policies.
  • Collaborated with colleagues to enhance customer experience through effective communication and service support.
  • Supported team in updating booking systems and maintaining accurate records of guest information.

Direct Care Worker

Tempus Unlimited
03.2017 - Current
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Communicated effectively with clients to understand their needs and preferences.
  • Maintained accurate documentation of client care and progress notes.
  • Collaborated with healthcare professionals to develop personalized care plans.

Delivery Driver

Amazon
01.2015 - 08.2016
  • Delivered packages efficiently, ensuring timely arrival at customer locations.
  • Navigated routes using GPS technology to optimize delivery times.
  • Conducted vehicle inspections to maintain safety and compliance standards.
  • Communicated effectively with customers regarding delivery status and changes.

Education

EPA Section 608 Certification - HVAC

Job Corps
Pittsburgh, PA
06.2015

High School Diploma - Academic

PA Cyber Charter School
Pittsburgh, PA
06.2012

Skills

  • Customer service
  • Time management
  • Customer satisfaction
  • Complex Problem-solving
  • Reservations management
  • Phone etiquette

Timeline

Reservation Manager

U-HAUL MOVING AND STORAGE
07.2019 - Current

Direct Care Worker

Tempus Unlimited
03.2017 - Current

Delivery Driver

Amazon
01.2015 - 08.2016

EPA Section 608 Certification - HVAC

Job Corps

High School Diploma - Academic

PA Cyber Charter School
Ciaira Eubanks