Ciani-lee Boyd
Philadelphia
Summary
Highly motivated and focused healthcare professional with excellent written and verbal communication skills, attention to detail, proficient in patient care and passion for process improvement efforts. To successfully obtain a long term position in an organization while enhancing my educational and professional skills in a stable and dynamic workplace with room for career opportunities while working to pursue my BSN RN License.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Health Clinician II
Children's Hospital of Philadelphia
11.2023 - Current
- Ensures the safety of patients at risk of harm to self or others with direct observation, therapeutic interaction, and maintaining a safe environment of care
- Actively engages with patients in a therapeutic manner by providing support, encouraging participation in group, individual, and milieu activities
- Responsible for enhancing effective patient and caregiver communication particularly between patient, caregivers, and clinical staff
- Ability to conduct comprehensive evaluations in collaboration with clinical team as well as thorough documentation to reflect evaluation/intervention/safety planning.
- Documents observations in patient record and communicates relevant information to team members.
- Documents patient care, vitals, weights, allergies, interventions using Epic.
- Transfers patients to other departments and areas utilizing appropriate techniques and equipment to transport patients
Triage Technician
Philadelphia Childrens Crisis Response Center
11.2020 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Verify patients' insurance benefits and eligibility and obtain the required pre-authorization for treatment or services.
- Obtain patient treatment history and record notes in patients' charts.
- Coordinate clients' care with referral source, insurance provider, and Psychiatrist on my team.
- Participate in the registration of patients, validation of insurance coverage, and in the collection and documentation of assessment information.
- Ensure the well-being of patients and provide a positive, supportive, and structured environment.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintain and complete document timely, accurate, and appropriate clinical information in the patient's medical record.
- Obtain patient's vital signs, height, and weight as assigned and document in patient record.
- Report/document any changes in patients' mood or behavior in a timely fashion.
- Demonstrate competency with suicide risk assessments and crisis intervention.
- Assist in monitoring patients to assure a safe and therapeutic environment and assist petitioners in completing an involuntary commitment (302).
Behavioral Health Technician (BHT)
Belmont Behavioral Hospital
11.2020 - 01.2024
- Perform Duties at their Inpatient, Outpatient, and ECT department.
- Provide Therapeutic Care and Support on the Specialized Treatment for Autism and Related Disorders for children unit
- Work under a BCBA LBS, to carry out interventions, follow a behavioral support plan for the individual to meet their goals, observe and document behavioral challenges
- Help children learn and develop new skills such as communication, socialization, personal self-care, and to improve behaviors such as aggression and/or self-injury
- Provide direct patient care in one-on-one and group settings
- Communicate with patients, parents, and caregivers regarding patient progress
- Lead/Assist with group activities such as community meeting, recreational groups and other unit activities, including meal prep
- Assist residents with learning and practicing daily living skills including assigned chores
- Assist patients with completion of activities of daily living (ADLs) and encourage independent completion of these activities when possible
- Foster problem-solving skills, competency, empowerment, and self-sufficiency to patients suffering from depression, anger, anxiety, and poor impulse control
- Utilize verbal de-escalation skills in response to observed patient behaviors, and follow established protocols for safe and effective management of the same
- Perform scheduled patient safety checks and document
- Ensure patient safety by observing and redirecting patient behaviors and completing scheduled rounding
- Complete required documentation accurately and efficiently
- Perform client intake procedures according to internal standards for all new admissions such as vitals, weight, and body search
- Perform Electrocardiograms (EKG) diagnostic tests
- Operate an electrocardiograph machine to record electromotive variations and impulses of the heart for use in the diagnosis of heart disorders.
Mental Health Technician (MHT)
Foundation Behavioral Health
05.2018 - 08.2020
- Provide Therapeutic Care and Support on their Autism Spectrum Disorders and Neurodevelopmental Inpatient Psychiatric unit for ages 5-21
- Conduct daily observations and activities on 6-12 children and adolescent patients with autism spectrum diagnosis and/or developmental disabilities
- Document and report any changes in physical and mental status to Psychiatrist, Behavioral Specialist, Therapist, and Nurse
- Implement and assess patient treatment plans regularly and encourage 100% family support related to social interaction, cognition, language, emotional responses, self-direction, and play
- Identify behaviors that necessitate intervention and obtain assistance from qualified personnel to complete intervention
- Observe patient behaviors and mental status and notify RN of unusual or potentially dangerous occurrences
- Perform scheduled patient safety checks and document results to establish patients' well-being.
Education
Bachelor Of Arts - Criminal Justice
Temple University
Philadelphia, PA2020
Skills
- Strong interpersonal, verbal and written communication skills
- Active listening
- Documentation
- Medical terminology knowledge
- Patient Registration
- Proficient with Electronic Medical Record
- Crisis Intervention, Therapeutic Options Training, Handle with Care
- Communication
- Detailed Oriented
- Documentation
- Teamwork
Accomplishments
Member of Alpha Kappa Alpha Sorority Inc.
Certification
- Basic Life Support (BLS) CPR
Timeline
Behavioral Health Clinician II
Children's Hospital of Philadelphia
11.2023 - Current
Triage Technician
Philadelphia Childrens Crisis Response Center
11.2020 - Current
Behavioral Health Technician (BHT)
Belmont Behavioral Hospital
11.2020 - 01.2024
Mental Health Technician (MHT)
Foundation Behavioral Health
05.2018 - 08.2020
Bachelor Of Arts - Criminal Justice
Temple University
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