Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciani Nelson

Philadelphia,PA

Summary

Authorized to work in the US for any employer. I am a well-organized professional equipped with varied experiences in administrative roles; Driven to increase overall efficiency within the office. I have experience delivering customer service and administrative excellence, including clerical support and public interaction. I excel in calendar management, scheduling, data entry and database administration.

Overview

16
16
years of professional experience

Work History

Medical Coordinator

Zafran Law Group
05.2023 - Current
  • Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
  • Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
  • Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
  • Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.

Case Manager

Zafran Law Group
05.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into company database.

PSE Clerk

USPS
10.2022 - Current
  • Used automated mail processing equipment to sort and collate mail.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Sorted mail according to size, shape and destination.

Accountant Assistant

Asiedu & Associates
01.2010 - Current
  • Reviewed general ledger entries and assessed accuracy.
  • Prepared federal and state income tax returns for individuals, businesses, trusts, estates and non-profits.
  • Conducted tax reviews and compilations to identify potential exposure areas and provided suggestions.
  • Reviewed business operations and obligations to help organization function at acceptable level.
  • Drafted tax documentation subject to detailed review and approval by department management.
  • Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
  • Kept up to date on current income tax developments and advised clients to make proper adjustments.
  • Worked closely with clients to properly fill out tax forms and file tax returns electronically.
  • Remained educated in all current tax laws for both US and foreign countries.

Game presenter

Evolution Gaming
10.2021 - 10.2022
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Conducted games by explaining rules, taking bets and delivering payouts.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Shopper

Amazon
08.2019 - 03.2020
  • Fulfill amazon prime members whole food orders.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Cashier

CVS Health
05.2017 - 08.2019
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Checked personal identifications during alcohol and tobacco sales.
  • Handled cash with high accuracy and took care to check bills for fraud.

Live! Staff Promoter

Xfinity Live
09.2018 - 03.2019
  • Social media posting
  • Greeting Guests
  • Signing guests in
  • Wrist banding
  • Happy hour check ins
  • Eagles Game Check in
  • Data Collection/Promotions
  • Managing data collection/interacting with guests with enthusiasm and positive attitude
  • Collaborate with promo team to determine weekly data goals
  • Go on promotional outings ranging from concerts, stadium events, etc
  • Possess an outgoing personality
  • Highly organized, reliable and have the ability to keep collected information secured
  • Ability to approach all individuals and strike up a conversation
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company
  • Reading and writing abilities are utilized often when compiling correspondence
  • May be required to work nights, weekends, and/or holidays
  • Carrying or lifting items weighing up to 25 pounds
  • Handling objects, products and promotional items
  • Safely move about assigned venue safely, with ease, and record guest information.

Intern

Independence Blue Cross
09.2017 - 06.2018
  • Creating Co-Op packets
  • Assisting incoming co-op interns
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Gained operational knowledge and supported departmental needs.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Planned, prepared and participated in weekly meetings and events.
  • Took meeting notes and compiled paperwork to support department.
  • Performed administrative duties and staff support tasks.

Intern

ELLIOTT LEWIS
09.2016 - 06.2017
  • Mail distribution
  • Gained operational knowledge and supported departmental needs.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Intern

Willis Towers Watson
09.2015 - 08.2016
  • Sorted and organized files, spreadsheets, and reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Gained operational knowledge and supported departmental needs.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Performed administrative duties and staff support tasks.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Facilitated communication between teams handling catering, audio visual and room setup.
  • Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.

Receptionist Intern

Willis Towers Watson, Towers Watson
09.2015 - 08.2016
  • Welcome guest
  • Escort guest to conferences
  • Organize conference rooms
  • Record Filing
  • File FRIDS
  • Mail Delivery
  • Inventory
  • Assist caterers

Intern

Willis Towers Watson
09.2014 - 06.2015
  • Sorted and organized files, spreadsheets, and reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.
  • Gained operational knowledge and supported departmental needs.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Performed administrative duties and staff support tasks.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Facilitated communication between teams handling catering, audio visual and room setup.
  • Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.

Education

College Preparatory Cristo Rey Philadelphia High School
Philadelphia, PA

Liberal arts

Community college of Philadelphia
Philadelphia, PA

Skills

  • Data Collection
  • Writing Skills
  • English
  • Microsoft Powerpoint
  • Research
  • Typing
  • Microsoft Word
  • Communication Skills
  • Administrative Experience
  • Human Resources
  • Microsoft Outlook
  • Data Entry
  • Employee Orientation
  • IOS
  • Mac OS
  • Record Filing
  • Memorization and Recall
  • Transcription and Dictation
  • Customer and Client Relations
  • Taking Inventory
  • Organizing
  • Escorting visitors
  • Receptionist
  • Customer service
  • Excel
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Call Forwarding
  • Office administration
  • Telephone etiquette
  • Cash Handling
  • Sorting and labeling
  • Meeting scheduling
  • Verbal and written communication
  • Problem-solving
  • Time management
  • Mail handling
  • Technical Support
  • Office organization
  • Administrative support
  • Word processing
  • HIPAA compliance
  • Patient confidentiality
  • Verbal communication
  • Insurance verification
  • Appointment scheduling
  • Interdepartmental communication
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Adaptability and flexibility

Timeline

Medical Coordinator

Zafran Law Group
05.2023 - Current

Case Manager

Zafran Law Group
05.2023 - Current

PSE Clerk

USPS
10.2022 - Current

Game presenter

Evolution Gaming
10.2021 - 10.2022

Shopper

Amazon
08.2019 - 03.2020

Live! Staff Promoter

Xfinity Live
09.2018 - 03.2019

Intern

Independence Blue Cross
09.2017 - 06.2018

Cashier

CVS Health
05.2017 - 08.2019

Intern

ELLIOTT LEWIS
09.2016 - 06.2017

Intern

Willis Towers Watson
09.2015 - 08.2016

Receptionist Intern

Willis Towers Watson, Towers Watson
09.2015 - 08.2016

Intern

Willis Towers Watson
09.2014 - 06.2015

Accountant Assistant

Asiedu & Associates
01.2010 - Current

Liberal arts

Community college of Philadelphia

College Preparatory Cristo Rey Philadelphia High School

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Ciani Nelson