Ciani Perkins
Upper Darby
Summary
Results-driven professional with expertise in customer service and training. Demonstrated success in enhancing customer satisfaction and optimizing operations through effective communication and management. Experienced in training staff and providing exceptional client support, with strong technical skills in Microsoft Office. Detail-oriented with a focus on operational excellence and efficient problem-solving to drive customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Lead
Campus Copy Center
Philadelphia
05.2025 - Current
- Assisted customers with product selection and printing services.
- Trained new staff on operational procedures and customer interaction techniques.
- Completed day-to-day duties accurately and efficiently.
- Checked paper stock for proper weight, color and texture prior to printing process.
- Assessed customer needs and provided technical advice on printing services available.
- Assisted customers in setting up accounts for internet access, printing and scanning documents.
Patient Service Representative
Premier Orthopedics
Malvern
12.2024 - 05.2025
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Scheduled appointments and assisted with referrals.
- Works with Supervisor and Team Lead to escalate complex elevated issues.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as well as client requirements
- Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities,
skill enhancement and client/requester issues. - Performs other duties as assigned by management.
Bakery Associate
Giant Food
Ellicott City
09.2023 - 11.2023
- Packaged and wrapped baked goods to company quality standards.
- Printed and applied accurate product labels.
- Maintained clean, organized, and visually appealing display cases.
- Monitored product freshness and ensured shelves were consistently stocked.
- Assisted with inventory management and documented product loss.
- Greeted customers and provided friendly, knowledgeable assistance with bakery purchases.
- Took special orders in person and over the phone with accuracy and attention to detail.
Parking Guest Attendant
The Parking Spot
Linthicum Heights
10.2022 - 04.2023
- Welcomed and assisted guests in a friendly, professional manner.
- Provided efficient customer support at entry and exit lanes.
- Answered customer inquiries via telephone and assisted with mobile app usage.
- Maintained a clean and organized work environment.
- Educated guests on the TPS Spot Club Program.
- Performed additional tasks as requested by management.
Housekeeper/House Person
Residence Inn By Marriot
Conshohocken
02.2022 - 05.2022
- Maintained cleanliness in guest rooms, hallways, and public areas.
- Replaced bed linens, emptied trash, and dusted furniture.
- Assisted housekeeping staff with general upkeep of hotel premises.
- Ensured cleanliness of guest rooms and common areas.
- Performed vacuuming, mopping, and trash removal duties.
- Changed linens, washed dishes, and completed laundry tasks.
Customer Service Representative
CVS Pharmacy
Norristown
11.2020 - 01.2022
- Assisted customers with prescription refills and insurance inquiries.
- Provided accurate information and resolved customer concerns efficiently.
- Ensured a positive customer experience with excellent service.
- Customer inquiries are of basic and at times complex nature
- Assists in preparation of complaint trend reports.
Sales Associate
H&M Retail Store
King of Prussia
03.2020 - 12.2020
- Assisted customers with product selection and styling advice.
- Maintained a well-organized and visually appealing sales floor.
- Provided outstanding service to enhance the shopping experience.
Stocker
Target
King of Prussia
09.2019 - 10.2020
- Stocked shelves and organized merchandise displays.
- Conducted inventory checks and maintained product availability.
- Provided customer assistance as needed.
cashier
Nikki Soul Food Corner
Pottstown
03.2018 - 07.2018
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness of the storefront and dining area.
- Provided friendly and professional customer interactions.
Team Member
Chic-Fil-A
King of Prussia
10.2017 - 12.2017
- Provided excellent customer service at the front counter and drive-thru.
- Processed orders and transactions promptly.
- Assisted with food preparation and ensured quality standards.
Education
High School Diploma -
Norristown Area High School
Norristown, PA06-2020
Skills
- Proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Customer Service Excellence
- Good phone etiquette
- Multi-talented: Strong management abilities, able to perform
secretarial, assistant, and remote management duties
Languages
English
Full Professional
Timeline
Customer Service Lead
Campus Copy Center
05.2025 - Current
Patient Service Representative
Premier Orthopedics
12.2024 - 05.2025
Bakery Associate
Giant Food
09.2023 - 11.2023
Parking Guest Attendant
The Parking Spot
10.2022 - 04.2023
Housekeeper/House Person
Residence Inn By Marriot
02.2022 - 05.2022
Customer Service Representative
CVS Pharmacy
11.2020 - 01.2022
Sales Associate
H&M Retail Store
03.2020 - 12.2020
Stocker
Target
09.2019 - 10.2020
cashier
Nikki Soul Food Corner
03.2018 - 07.2018
Team Member
Chic-Fil-A
10.2017 - 12.2017
High School Diploma -
Norristown Area High School