Ciani Williams
Philadelphia
Summary
Customer-focused professional with a strong background in client support, documentation, and problem resolution. Skilled at building rapport, managing sensitive information, and collaborating across teams to deliver high-quality service. Experienced in fast-paced environments requiring adaptability, time management, and attention to detail. Proven ability to improve client satisfaction, resolve issues quickly, and support organizational goals through clear communication and proactive service.
Overview
7
7
years of professional experience
Work History
Permanency Worker
Delta Family Services
01.2023 - 01.2025
- Managed case documentation, ensuring accuracy and confidentiality of client records.
- Coordinated scheduling and communication among families, attorneys, and social workers.
- Maintained organized digital and physical records, supporting smooth administrative process.
- Responded to inquiries and provided updates to clients, ensuring clear communication.
Home Health Aide
Always Best Care Senior Services
01.2022 - 01.2023
- Supported client with daily needs, scheduling, and transportation.
- Maintained accurate records of care plans and activities.
- Delivered attentive customer service and resolved client concerns promptly.
Life Skills Coach
Association Puertorriquenos en Marcha, Inc.
01.2019 - 01.2021
- Scheduled and facilitated sessions for youth, managing appointments and case documentation.
- Completed detailed assessments and referrals, maintaining organized client files.
- Provided responsive communication to clients and families, ensuring support and guidance.
Sales Associate
Footlocker
01.2018 - 01.2019
- Assisted customers at the front desk and on the sales floor, ensuring a welcoming environment.
- Processed sales transactions with 100% accuracy in POS system, handling high-volume customer interactions.
- Updated inventory records and ensured merchandise was accurately tagged and logged.
- Built rapport with customers to improve satisfaction and retention.
Education
Bachelor of Arts - Social Relations Concentration in Criminal Justice
Cheyney University of PA
Cheyney, PA05-2019
Skills
- Detail-oriented Data Management
- Record-Keeping (Digital and Physical)
- Quality Assurance
- Communication
- Time Management
- Problem Solving and Adaptability
- Customer service
Timeline
Permanency Worker
Delta Family Services
01.2023 - 01.2025
Home Health Aide
Always Best Care Senior Services
01.2022 - 01.2023
Life Skills Coach
Association Puertorriquenos en Marcha, Inc.
01.2019 - 01.2021
Sales Associate
Footlocker
01.2018 - 01.2019
Bachelor of Arts - Social Relations Concentration in Criminal Justice
Cheyney University of PA