Karlysha Knighten
Philadelphia,PA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant (Contract Position)
PCS Retirement
10.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Operations Specialist (Contract Position)
Malvern Bank
04.2023 - 09.2023
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
Teller/Personal Banking Specialist
TD Bank
01.2020 - 04.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Managed approximately 100+ incoming calls, emails and faxes per day from customers.
Cashier Team Lead
Pacifico Auto Group
04.2017 - 12.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Simon Gratz High School
Philadelphia, PA06.2010
Skills
- Data Entry
- Office Administration
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Clerical Support
- Strong Problem Solver
- Scheduling
Languages
English
Timeline
Administrative Assistant (Contract Position)
PCS Retirement
10.2023 - Current
Operations Specialist (Contract Position)
Malvern Bank
04.2023 - 09.2023
Teller/Personal Banking Specialist
TD Bank
01.2020 - 04.2023
Cashier Team Lead
Pacifico Auto Group
04.2017 - 12.2017
High School Diploma -
Simon Gratz High School
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