Ciara Chapman
Bethlehem
Summary
A hardworking and passionate job seeker with strong organizational skills and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Offering positive attitude and strong interpersonal abilities, ready to learn and grow in a collaborative environment. Brings foundational understanding of community service principles and ability to assist in event planning and execution. Ready to use and develop organizational and problem-solving skills in an desired position role.
Overview
3
3
years of professional experience
Work History
Volunteer for Daycare
Dr.Burwell
10.2023 - Current
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Fostered sense of community, organizing neighborhood gatherings.
Customer Service Representative
Giant Food Stores
12.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies, and services.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Educated customers about billing, payment processing, and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Liberty High School
06.2023
Skills
- Data Entry
- Information Security
- Paperwork Processing
- Positive attitude
- Money Handling Abilities
- Leadership qualities
- Critical Thinking
- Community service
- Teamwork and collaboration
- Time management
- Organized and efficient
- Problem-solving
Timeline
Volunteer for Daycare
Dr.Burwell
10.2023 - Current
Customer Service Representative
Giant Food Stores
12.2021 - 07.2023
High School Diploma -
Liberty High School
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