Ciara Chapman
Bethlehem,Pa
Summary
Dedicated and motivated student with strong organizational, communication, and problem-solving skills. Proven ability to balance multiple priorities while maintaining a positive attitude and meticulous attention to detail. Passionate about community service and collaborative teamwork, driven to learn, grow, and make meaningful contributions in any professional environment. Committed to leveraging skills and enthusiasm to achieve shared goals and foster a supportive workplace culture.
Overview
4
4
years of professional experience
Work History
Research Intern
The Nia Project
09.2025 - Current
- Conduct focus groups with former interns to evaluate the program's effectiveness and gather feedback on their professional development.
- Develop and ask structured interview questions to assess how the internship supported participants’ career readiness.
- Collect, organize, and summarize data from focus group discussions to support program improvement and future planning.
- Strengthen skills in qualitative research, communication, and program evaluation through direct engagement with participants.
Daycare Floater
Active Learning Cener (ALC)
05.2025 - 08.2025
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Logged information regarding naps, feedings, and any medications administered.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
Volunteer for Daycare
Dr.Burwell
10.2023 - Current
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Fostered sense of community, organizing neighborhood gatherings.
Customer Service Representative
Giant Food Stores
12.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies, and services.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Educated customers about billing, payment processing, and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Social Work
North Carolina A&T State University
Greensboro, NC05-2027
High School Diploma -
Liberty High School
Bethlehem, PA06.2023
Skills
- Problem-solving
- Time management
- Documentation and reporting
- Analytical thinking
- Attention to detail
- Multitasking and organization
Timeline
Research Intern
The Nia Project
09.2025 - Current
Daycare Floater
Active Learning Cener (ALC)
05.2025 - 08.2025
Volunteer for Daycare
Dr.Burwell
10.2023 - Current
Customer Service Representative
Giant Food Stores
12.2021 - 07.2023
Bachelor of Science - Social Work
North Carolina A&T State University
High School Diploma -
Liberty High School
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