Dynamic professional with extensive experience in customer service and team leadership, notably at Uhaul Moving And Storage. Proven ability to enhance operational efficiency and train staff effectively. Skilled in problem-solving and money handling, consistently delivering exceptional service and fostering customer loyalty. Adaptable and committed to maintaining high standards in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Assistant Manger
Uhaul Moving And Storage
04.2024 - Current
Supported daily operations by coordinating schedules and assisting team members with tasks.
Learned company policies and procedures to ensure compliance with operational standards.
Assisted in maintaining inventory accuracy through regular audits and stock checks.
Provided customer service support, addressing inquiries and resolving issues promptly.
Opening and closing the store.
Training new hires
Providing excellent customer service
Maintaining cleanliness and service checks of incoming and out going trucks
Answered phones
Made reservations as well as dispatched customers
Propane certified and filled varies types of propane tanks
Participated in team meetings, contributing ideas for enhancing service quality and productivity.
Adapted quickly to new challenges, demonstrating flexibility in a fast-paced environment.
Server
Whimpy And Dees Diner
05.2023 - 04.2024
Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
Coordinated food and beverage orders efficiently between kitchen staff and patrons.
Trained new servers on menu knowledge and customer interaction techniques.
Managed cash register operations, processing payments accurately and swiftly.
Assisted in maintaining cleanliness and organization of dining area during peak hours.
Conducted thorough inspections to maintain high cleanliness standards.
Provided excellent customer service to provide the best experience and maintained the best overall customer satisfaction.
Followed a strict 22 Step cleaning process to ensure the best service at every job.
Organized and maintained cleaning supplies inventory for optimal usage.
Collaborated with clients to address specific cleaning concerns effectively.
Maintained a safe working environment through proper use of cleaning products and equipment.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Accounting Assistant
CTAS Accounting
01.2011 - 09.2013
Processed invoices and expense reports, ensuring accuracy and compliance with company policies.
Managed accounts payable and receivable, maintaining precise financial records and documentation.
Answering phones, provided excellent customer service as well as scheduled appointments
Assisted in preparing financial statements, contributing to quarterly reporting processes.
Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
Maintained accounting records utilizing in-house and client systems.
Input high volume of monthly invoices with consistent accuracy.
Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
Server
Carmines Pizza and Eatery
02.2010 - 01.2011
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Clinical Nurse II – Emergency Department at Penn Medicine – Chester County HospitalClinical Nurse II – Emergency Department at Penn Medicine – Chester County Hospital