Cierra Castaldi
Coatesville
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Uhaul Moving And Storage. Proven ability to enhance operational efficiency and train staff effectively. Skilled in problem-solving and money handling, consistently delivering exceptional service and fostering customer loyalty. Adaptable and committed to maintaining high standards in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Assistant Manger
Uhaul Moving And Storage
04.2024 - Current
- Supported daily operations by coordinating schedules and assisting team members with tasks.
- Learned company policies and procedures to ensure compliance with operational standards.
- Assisted in maintaining inventory accuracy through regular audits and stock checks.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Opening and closing the store.
- Training new hires
- Providing excellent customer service
- Maintaining cleanliness and service checks of incoming and out going trucks
- Answered phones
- Made reservations as well as dispatched customers
- Propane certified and filled varies types of propane tanks
- Participated in team meetings, contributing ideas for enhancing service quality and productivity.
- Adapted quickly to new challenges, demonstrating flexibility in a fast-paced environment.
Server
Whimpy And Dees Diner
05.2023 - 04.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Coordinated food and beverage orders efficiently between kitchen staff and patrons.
- Trained new servers on menu knowledge and customer interaction techniques.
- Managed cash register operations, processing payments accurately and swiftly.
- Assisted in maintaining cleanliness and organization of dining area during peak hours.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Developed strong relationships with regular customers, fostering loyalty and community engagement.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server Trainer
Cracker Barrel Restaurant And Old Country Store
11.2018 - 01.2020
- Trained new staff on menu items, service standards, and operational procedures
- Developed training materials that enhanced onboarding efficiency for new servers
- Provided ongoing coaching and feedback to improve team performance
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Participated in side work to ensure the proper up keep of sections and the overall appearance and operations of the restaurant.
House Cleaner
The Maids
02.2012 - 11.2015
- Managed daily cleaning schedules to ensure timely completion of tasks.
- Trained new team members on cleaning protocols and safety procedures.
- Implemented efficient cleaning techniques, enhancing overall productivity.
- Conducted thorough inspections to maintain high cleanliness standards.
- Provided excellent customer service to provide the best experience and maintained the best overall customer satisfaction.
- Followed a strict 22 Step cleaning process to ensure the best service at every job.
- Organized and maintained cleaning supplies inventory for optimal usage.
- Collaborated with clients to address specific cleaning concerns effectively.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Accounting Assistant
CTAS Accounting
01.2011 - 09.2013
- Processed invoices and expense reports, ensuring accuracy and compliance with company policies.
- Managed accounts payable and receivable, maintaining precise financial records and documentation.
- Answering phones, provided excellent customer service as well as scheduled appointments
- Assisted in preparing financial statements, contributing to quarterly reporting processes.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
Server
Carmines Pizza and Eatery
02.2010 - 01.2011
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Certified Dental Assistant - Dental Assisting
Contemporary Health Career Institue
Exton, PA09-2015
High School Diploma -
Coatesville Area Senior High
Coatesville, PA06-2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff supervision
- Task delegation
- Retail operations
- Policy enforcement
- Orientation and training
- Multitasking and organization
- Adaptability and flexibility
Timeline
Assistant Manger
Uhaul Moving And Storage
04.2024 - Current
Server
Whimpy And Dees Diner
05.2023 - 04.2024
Server Trainer
Cracker Barrel Restaurant And Old Country Store
11.2018 - 01.2020
House Cleaner
The Maids
02.2012 - 11.2015
Accounting Assistant
CTAS Accounting
01.2011 - 09.2013
Server
Carmines Pizza and Eatery
02.2010 - 01.2011
Certified Dental Assistant - Dental Assisting
Contemporary Health Career Institue
High School Diploma -
Coatesville Area Senior High