Cierra Hoffer
Donegal
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
2
2
years of professional experience
Work History
Ski Rental Technician
Thrify Ski Rental
01.2024 - Current
- Boosted repeat business through exceptional customer service and timely resolution of issues.
- Streamlined the rental process for increased efficiency by maintaining accurate records and inventory management.
- Increased revenue by upselling additional products, such as protective gear, accessories, or lessons.
- Ensured proper fitting of ski equipment to minimize risk of injury and maximize comfort for clients.
- Addressed customer inquiries in a professional manner, resulting in higher levels of satisfaction with our services.
- Promoted company loyalty program to increase repeat business from satisfied customers.
Amusement Park Employee
Caddie Shak Family Fun Center
05.2024 - 11.2024
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Set up promotional displays and equipment for special events and activities.
Fast Food Worker
Dairy Queen Grill & Chill
10.2022 - 09.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
Education
High School Diploma -
Mount Pleasant Area HS
Mount Pleasant, PA05-2026
Skills
- Flexible Learning Adaptation
- Consistent Performer
- Exceptional Customer Support
- Willingness to Accept Critique
- Empathetic Understanding
- Collaborative Team Player
Timeline
Amusement Park Employee
Caddie Shak Family Fun Center
05.2024 - 11.2024
Ski Rental Technician
Thrify Ski Rental
01.2024 - Current
Fast Food Worker
Dairy Queen Grill & Chill
10.2022 - 09.2023
High School Diploma -
Mount Pleasant Area HS
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