Cincere Fryson
Philadelphia
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Retail Merchandise Associate
Shift Key
Pensacola
01.2025 - Current
- Engaged with customers to provide product information and resolve inquiries, fostering a positive shopping experience and customer loyalty.
- Maintained cleanliness and organization of sales areas, supporting a safe and welcoming environment for both customers and staff.
- Greeted customers upon entering the store, provided product information and answered questions about products and services offered by the company.
- Conducted inventories of merchandise regularly to ensure accuracy of stock levels.
- Maintained cleanliness of store floor, fitting rooms, restrooms, windows, counters.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Created visual displays to showcase products in interactive and engaging way.
Server
IHOP
Pensacola
01.2023 - 12.2024
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
Server
Waffle House Restaurant
Pensacola
09.2022 - 11.2024
- Provided exceptional customer service by accurately taking orders and ensuring timely delivery of meals.
- Maintained cleanliness and organization of dining and service areas, enhancing the overall customer experience.
- Collaborated with kitchen staff to facilitate efficient meal preparation and service during peak hours.
- Handled cash transactions and processed payments, ensuring accuracy and adherence to cash handling procedures.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
Assistant Manager
Dirt Cheap Warehouse
Pensacola
04.2020 - 12.2022
- Assisted in developing promotional strategies that improved customer engagement and drove sales during peak periods.
- Maintained accurate records of inventory and sales, ensuring compliance with company policies and facilitating effective decision-making.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Shift Manager
Whataburger
Pensacola
02.2016 - 12.2020
- Supervised daily operations by managing staff schedules, ensuring coverage, and optimizing workflow efficiency during peak hours.
- Trained and mentored new team members on service standards, enhancing team performance and maintaining high customer satisfaction.
- Implemented inventory management strategies to reduce waste and streamline supply ordering processes, improving overall operational efficiency.
- Participated in team meetings to discuss operational challenges and propose actionable solutions, contributing to a positive work environment.
- Assisted in resolving customer complaints by providing prompt and effective solutions, enhancing the overall dining experience.
Education
Pensacola High School
Pensacola, FloridaSkills
- Staff supervision
- Conflict resolution
- Inventory management
- Customer complaint resolution
- Staff training
- Staff scheduling
- Cash handling
- Customer engagement
- Team supervision
- Point of sale (POS) systems
- Inventory control
- Training and mentoring
- Customer service focus
- Energetic and enthusiastic
Certification
- Food Safety Card Handler
Timeline
Retail Merchandise Associate
Shift Key
01.2025 - Current
Server
IHOP
01.2023 - 12.2024
Server
Waffle House Restaurant
09.2022 - 11.2024
Assistant Manager
Dirt Cheap Warehouse
04.2020 - 12.2022
Shift Manager
Whataburger
02.2016 - 12.2020
Pensacola High School