Cindy Thi
Allentown
Summary
Bilingual Kutztown Graduate, with an interest in helping intellectual/developmental disabilities and autism (ID/DD/A) clients live and thrive in their home and communities; seeking a Program Specialist position to further assist the client home and community activities to achieve greater independence, choices, and opportunity in their everyday lives.
Overview
4
4
years of professional experience
Work History
Residential Program Specialist
Quality Life Human Services
08.2023 - Current
- Complete Quarterly and Annual Assessment per resident(s) (case load 20)
- Attend monitoring with resident(s), Behavior Specialist, Support Coordinator, family members, etc.
- Analyze and discuss any changes to the resident's Individual Support Plan (ISP) to the Support Coordinator
- Train new incoming Direct Service Professionals (DSPs) their client ISP training
- Service Health Risk Screening Tool (HRST) per resident
- Forward medial billing to resident's legal guardian and/ or representative payee
- Create monthly activities schedules per resident
- Service room and board contracts per resident and representative payee
- Administer medication according to physician orders, maintaining compliance with medication management protocol requirement.
- Collaborating with multidisciplinary team members resulting in comprehensive care for residents.
- On call for emergencies/ flexible schedule
Direct Support Professional
Quality Life Human Services
01.2021 - 08.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
Education
Bachelor of Arts - Political Science, Paralegal Studies
Kutztown University of Pennsylvania
Kutztown, PA12-2023
Skills
- Vietnamese and English (Fluent)
- ODP Dual Diagnosis Curriculum Certified
- ODP Incident Management Bulletin Certified
- Home and Community Services Information System (HCSIS) trained
- Health Risk Screening Tool (HRST) Trained
- Home Care Quality Unit Certified in Autism, Caregiver Sensitivity, Cultural Diversity, Effective Communication, Fatal Five
- Ability to analyze, interpret Individual Support Plans
- Progress Monitoring
- Adaptability and flexibility
- Microsoft office
- De-escalation techniques
Timeline
Residential Program Specialist
Quality Life Human Services
08.2023 - Current
Direct Support Professional
Quality Life Human Services
01.2021 - 08.2023
Bachelor of Arts - Political Science, Paralegal Studies
Kutztown University of Pennsylvania
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