Cindy Wettig
Lancaster
Summary
Motivated Credit Union Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
23
23
years of professional experience
Work History
Branch Manager
Everence
Ephrata, PA
06.2008 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Examined customer loan applications for loan approvals and denials.
Back Office Specialist
Everence
Lancaster, PA
07.2005 - 06.2008
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
Member Service Representative
Everence
Lancaster, PA
01.2005 - 07.2005
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Opened customer accounts and provided deposit and withdrawal receipts.
Customer Service Representative
Susquehanna Bank
Lancaster, PA
05.2000 - 01.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
McCaskey High School
LancasterSkills
- Excellent Team Leadership
- Strong Interpersonal Skills
- Multitasking Abilities
- Banking Operations
Timeline
Branch Manager
Everence
06.2008 - Current
Back Office Specialist
Everence
07.2005 - 06.2008
Member Service Representative
Everence
01.2005 - 07.2005
Customer Service Representative
Susquehanna Bank
05.2000 - 01.2005
High School Diploma -
McCaskey High School