Cindy Wettig
Lancaster
Summary
Motivated Credit Union Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
23
23
years of professional experience
Work History
Branch Manager
Everence
06.2008 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Examined customer loan applications for loan approvals and denials.
Back Office Specialist
Everence
07.2005 - 06.2008
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
Member Service Representative
Everence
01.2005 - 07.2005
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Opened customer accounts and provided deposit and withdrawal receipts.
Customer Service Representative
Susquehanna Bank
05.2000 - 01.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
McCaskey High School
LancasterSkills
- Excellent Team Leadership
- Strong Interpersonal Skills
- Multitasking Abilities
- Banking Operations
Timeline
Branch Manager
Everence
06.2008 - Current
Back Office Specialist
Everence
07.2005 - 06.2008
Member Service Representative
Everence
01.2005 - 07.2005
Customer Service Representative
Susquehanna Bank
05.2000 - 01.2005
High School Diploma -
McCaskey High School
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