Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Keith McLaughlin

Herminie

Summary

Dynamic Shift Lead at Dairy Queen Grill & Chill with a strong focus on customer service and staff supervision. Successfully resolved customer complaints, enhancing satisfaction and loyalty. Expert in cash handling and POS operations, while motivating team members to achieve daily goals in a fast-paced environment.

Overview

3
3
years of professional experience

Work History

Shift Lead

Dairy Queen Grill & Chill
06.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Partially trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment.
  • Oversaw cash handling procedures, ensuring accuracy.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Completed cash and credit card transactions accurately using POS software.

Education

High School Diploma -

Yough Senior Highschool
Herminie, PA
05-2024

Skills

  • Customer service focus
  • Guest service
  • Staff supervision
  • Work delegation
  • Positive attitude
  • Cash handling
  • POS system operation
  • Staff motivation

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • I enjoy cooking for friends and family gatherings
  • Exploring various forms of art, such as writing, acting, and singing, to nurture creativity and personal growth
  • Graphic Design
  • Creative Writing
  • Hiking
  • Strategy Games
  • Watching Movies and TV Shows

Timeline

Shift Lead

Dairy Queen Grill & Chill
06.2022 - Current

High School Diploma -

Yough Senior Highschool

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Keith McLaughlin